AT&T Store Atlanta Atlantic Station

One of the worst customer experiences (you need to read this) that I have ever had in trying to buy a new I phone. I spent over 1.5 hours with their sales rep, Ms. Heather Dye and she screwed up my bill, in the process of trying to purchase a new I phone and neither her nor the manager on duty could get it right after disappearing into the back of the store. And they were in the back of the store for 20 minutes without explanation: I thought she left the store but the security guard went to check and told me they were trying to fix my account and thought they would be out soon, and then admitted they put a very large charge on my account that they could not get rid of it because " the business office was closed". Mind you I went there to buy a new i phone and that never happened and then they told me to come back the next day which I told them I had no desire too, given the time I spent in the store already, so they could fix the bill mistake and get a new phone, and since they had all my information that evening, I told them to correct the large incorrect charge and get my i phone purchased and to inform me when i could pick it up. She begrudgingly send she would and I got her business card with contact info. They never contacted me the next day so I contacted Ms Dye who said she forgot and would take care of it but never did, I called to speak to the manager who I believe is Ariana or Kim ( I do not have their last names) and it was only then the employee texted me back, never responded to any of my VM phone inquiries, and promised she would get it done and yet never did and this is 2 weeks later now and the manager who I asked to call me back has not done that and my last text inquiring if it was fixed remained unanswered. This is a service business and I would call this a no service business and if there was a way to give them zero stars, that is what I would, for that is what they deserve. Throughout this very negative experience, I remained polite but I will spill out my total dissatisfaction here. I tried to reach out to corporate but you will find that is impossible and I have been a customer since 1991 but really thinking of saying goodbye to ATT and going over to their competition as nothing can be as bad as this. ATT must not care about their customers. I had a similar experience with them, at a different ATT store back in 2016 and dread dealing with them.

Great location and love that I can see the newest iPhone in person.

There were 3 workers in the store at 7pm, at least ten customers and only one person could really help everyone. I waited at least an hour and this is part of the reason why I completely canceled service with At&t

This is the second time I have purchased accessories online for pick up at this location. They never process the orders online so I ended up just driving up there both times and picking them up. This week I called the store 5 or 6 times and no one answered.... ever. When I mentioned this to the employee she said “yea, someone else said the same thing”. They didn’t even offer to put the accessories on my phone which is unlike any other experience I have had with an AT&T store.