AT&T Store Bainbridge Bainbridge

Customer service was horrible. I was the only customer in the store. The two employees present were sitting, talking. I was greeted politely but as soon as I said I wanted to have my plan changed to prepaid, the young salesman said he could not do that in the store and that i would need to call ATT corporate for that switch. I informed him that I had already called corporate and they informed me that I needed to go to ANY AT&T store. He said "no I can't help you." I had already heard from other people in the community that this person would not help you if he was not going to make a commission. An explanation he openly gave to customers. So I questioned if he could not do it or would not do it. He insisted that he did not have the credentials to do it. I stepped outside and called the next closest ATT store 40 minutes away in Tallahassee. They told me that any stor with a manager can make the switch but his resistance is most likely that he will not receive a commission. I returned to the store and informed the employee that he indeed could make the switch for me. He refused. I asked for the manager and he told me he was the manager. By this time other customers had entered the store and it was more than obvious that the manager was not going to assist me. I left, drove the extra 40 minutes to another store who switched my plan and reinforced that the other store could have make the switch but the employee was "lazy". Their words not mine. I am filing a complaint with the BBB and ATT corporate. No one should be treated the way this young man has been allowed to treat customers.

Worst customer service, if you can call it that!
After 2 hours with 3 knuckle heads trying to switch us over from Verizon we asked them to cancel the whole transaction! We were fed up! Ended up having to stay on AT&T with one phone and it took 3 1/2 week to get the second phone onto AT&T with absolutely NO help from the Bainbridge store. The so called store manager even ordered me an iPhone 11 and had it shipped to my address without my authorization. He also put another iPhone on our bill that we didn’t receive.
We traveled to a corporate AT&T in Tallahassee and received the customer service we deserved!
Don’t waist your time in Bainbridge!

Excellent Customer Service. I went into AT&T to get a new phone. The sales reps all worked together to assist me and to make sure that I knew how to work my phone. I had the privilege to see a Manager answer questions on his day off to me that exemplifies Dedication and Teamwork. I also had the privilege to see how they handle extremely rude customers and to say that the Customer Service was beyond exceptional is an understatement. They were very professional and respectful. I was well pleased. The store is very clean and everyone works as a team... I love it here. I would recommend anyone to go to this store. I really Loved my experience there.. Best Customer Service yet!!!

Excellent Service by far the BEST customer service I have experienced yet!! I had the pleasure of going into AT&T yesterday Nov 10th to pick out a phone because my phone gave out on me. I seen a Manager assisting customers with questions on his day off. Which to me exmplfies Dedication and Team Work. They made me feel at home and assisted ever question I had and every need was met. I even had the encounter to see how the dealt with unruly customers and when I tell you I was so astonished how they kept themselves together and maintained a non hostile environment even though the customer was using extreme vulgar language towards them that I wanted to give her $5.95 to shut her up. But that's neither here nor there. The point is the prefessionlism was at an all time high. Yes ma'am, no ma'am. Have a nice day, come back again. Etc... With employees like this and I nice and clean store may I add. I will forever be a customer. Thank you so much Bainbridge Ga AT&T you guys superceded you Customer Service skills..

Rude!! Very RUDE..