AT&T Store Duluth Gwinnett Mall Corners

Worst Experience Ever. Let me elaborate. Management and staff has changed 4 times over the past 3 weeks due to COVID-19. I started a new business account and ordered 3 new iPhones. One was not in stock, so I ordered the phone, the phone was to be delivered on 7/13, it is now 7/28 and I have gotten literally 5 different stories on why the phone has not been received yet. Come to find out the latest story is that the phone was shipped back and has to be reordered. The original rep also OVERCHARGED me in order to get a higher commission not honoring any of the discounts I was supposed to receive. Charging me FULL PRICE for the ported lines. This is a tactic used to get higher commission that causes the customer stress and having to call and request the discounts be applied afterwards. The rep HAND WROTE the discounts on the receipt. I have also been back in the store 5 times now to pick up the ghost phone... I get a different story every time and the staff yesterday was especially rude. My husband/business partner had spoken with one staff member a few days prior about the MIA phone and I knew his name, hairstyle, build etc... he approached me while I was speaking with another rude rep and I started speaking to him about the missing phone issue and he said..."It wasn't me, plus I'm off the clock" and walked away in the middle of my sentence. The staff is CLUELESSS, the management did not keep his word to follow up about my lost phone, and I also received a bill already that is 3x the amount I was quoted due to the shenanigans of the rep trying to get a higher commission. I WISH I NEVER MOVED MY BUSINESS TO AT&T. Additionally, the rep refused to give me the GM name saying that that information is not "customer facing" and she could not share it. I hope he sees this post. If you are considering switching to AT&T I HIGHLY ADVISE YOU RUN LIKE HELL TO ANOTHER PROVIDER!!! P.S. I STILL DO NOT HAVE MY PHONE SO UNFORTUNATELY I HAVE TO GO BACK IN THIS STORE AGAIN TO GET IT.

I'm a rough around the edges curmudgeon and have zero hesitancy to complain when service is bad but my experience this afternoon with Maurice Sellers simply blew my mind. His customer service and the degree of helpfulness was not good, it was outstanding! Exceptional. What a delight to encounter these days. I hope his managers take note.

No recomiendo no saben hacer su trabajo y aparte tardan un monton nesecitan contratar mas personal. PESIMO no lo recomiendo

Worse customer service I have seen ever. Walked into a store got checked in and was told to take a seat will be few minutes. Sat down saw few other employees walking around didn’t say nothing didn’t know if they were busy with other stuff. So other customers started walking in and they started helping them. So didn’t know what was going on. So after few min still nobody giving me service. So another employee walked out the back and was up front talking to the person that was checking in people. Looked around and saw other three employees just standing there on their phones looking at videos and having good time like nobody was in there. So still not saying nothing until the guy that came out asked what I was waiting for. So when the person that was working at front said that I been checked in and my name. He just laughed and asked again what the name was. So I’m guessing having different name its not normal anymore. And later found out that person that was laughing was a manager. That’s discrimination! You can’t even be from different country or have different name to her service anymore. So disrespectful ATT customer service so horrible. Been with att over 10+ years and never have problem when it’s time to take the payment. Will not be going to that location anymore. Maybe even better just going to a company that actually cares for their customers. Thanks ATT

I paid to get a new phone and a new line and port my number over. When I first got to the store there was a problem with porting which was fine I explained we did not have to port if it did not work. Brionna continued to try and port my number over. Eventually, her 15 minute break was coming up so she canceled my entire order and started from scratch. She ran my credit again without my authorization and then came back to tell me that I know had to pay a different amount from what I originally paid. She was not very knowledgable at all. After she told me it would be way more than what I had already paid I told her thank you but no thank you. As I left the store I received a email saying that my number was ported to AT&T even though I told her to cancel everything. I went back in the store only for her to tell me it was my fault and I had to go back to the other phone carrier and get them to port the phone number back over. She was very confused the entire time and continued to ask questions from her peers, however they were no more knowledgable than she was. Terrible experience. While I was in this store I witnessed two other customers upset that the employees were not doing their jobs.