AT&T Store Duluth Gwinnett Mall Corners

Terrible customer service!! Multiple employees in and out the store, but the store is “short staff”. Sat over 3 hours before being helped. Employees were laughing and joking amongst each other some were even giving a choice to help me or not! I would never come here again!!

Very bad costumer service in pleasant hill Store, I called and she(Tiffany) left me on the line more than 40 minutes waiting and never answered me

Scammed Went into store based on a special and agreed to allow my daughter to upgrade her phone since she missed prom due to Covid-- bad idea. Well, 5 months later I realized that the 50% special I thought she was getting was cancelled because they say we did not have 5 phone lines -- but remember we traded her phone and got a new number. only realized it because I was being charged for 5 lines and only had 4 well I called customer service and they told me to go to the store where the phone was purchased and after waiting to be helped for 1 hour and 35 minutes the very extremely uncaring manager Tracy told me I needed to call customer service wait what i just left home because they told me to go to the store long story short....they removed the line from the traded phone they were charging me for after they gave me $60 for so now i don't have 5 lines so now i dont get the 50% off and am stuck paying $699 for the phone. one good thing is now i dont have to stay for 30 months i will pay for the phone a find another scamming company. not to mention the poor connection when using the speaker on the phones. just beware of the gimmicky specials for those Iphones especially

Worst Experience Ever. Let me elaborate. Management and staff has changed 4 times over the past 3 weeks due to COVID-19. I started a new business account and ordered 3 new iPhones. One was not in stock, so I ordered the phone, the phone was to be delivered on 7/13, it is now 7/28 and I have gotten literally 5 different stories on why the phone has not been received yet. Come to find out the latest story is that the phone was shipped back and has to be reordered. The original rep also OVERCHARGED me in order to get a higher commission not honoring any of the discounts I was supposed to receive. Charging me FULL PRICE for the ported lines. This is a tactic used to get higher commission that causes the customer stress and having to call and request the discounts be applied afterwards. The rep HAND WROTE the discounts on the receipt. I have also been back in the store 5 times now to pick up the ghost phone... I get a different story every time and the staff yesterday was especially rude. My husband/business partner had spoken with one staff member a few days prior about the MIA phone and I knew his name, hairstyle, build etc... he approached me while I was speaking with another rude rep and I started speaking to him about the missing phone issue and he said..."It wasn't me, plus I'm off the clock" and walked away in the middle of my sentence. The staff is CLUELESSS, the management did not keep his word to follow up about my lost phone, and I also received a bill already that is 3x the amount I was quoted due to the shenanigans of the rep trying to get a higher commission. I WISH I NEVER MOVED MY BUSINESS TO AT&T. Additionally, the rep refused to give me the GM name saying that that information is not "customer facing" and she could not share it. I hope he sees this post. If you are considering switching to AT&T I HIGHLY ADVISE YOU RUN LIKE HELL TO ANOTHER PROVIDER!!! P.S. I STILL DO NOT HAVE MY PHONE SO UNFORTUNATELY I HAVE TO GO BACK IN THIS STORE AGAIN TO GET IT.

I'm a rough around the edges curmudgeon and have zero hesitancy to complain when service is bad but my experience this afternoon with Maurice Sellers simply blew my mind. His customer service and the degree of helpfulness was not good, it was outstanding! Exceptional. What a delight to encounter these days. I hope his managers take note.