AT&T Store East Point Camp Creek Pkwy

Barry had great customer service qualities.

I gave this store 2 stars because the ATT worker "Mack" worked hard to try to help me with my dilemma after how I was initially treated. The screen on my phone suddenly stopped working with no warning or damage. This Samsung phone was only a year and 1 month old and was very expensive. I have had multiple Samsung phones and never had an issue until yesterday. When I arrived I was met by a lady named "Jenny." Jenny did poorly at her customer service as she did not listen to my problem completely and interrupted me. When I finally explained my needs she told me that she couldn't do anything and I needed to file a claim. She walked me to a computer and walked off, never to return to check on me or offer any assistance. While doing the claim, I had to get a verification email because I couldn't see the initial code sent to my phone. When I tried to log in to my email, it wouldn't allow me because it did not recognize the device and it wanted to send a verification to by text. I was stuck, and Jenny was sitting at another table doing nothing because other customers in the store were being assisted. I asked for assistance out loud and she did not turn around, this is where Mack assisted me. Mack was helpful and did what he could to get the phone to work but could not. He assisted me with getting the verification code so that I could complete the claim. I also needed to call customer care for ATT and Mack assisted with that as well. I really appreciate his help and professionalism. Jenny on the other hand needs a lot of work in this area. I have been a customer with ATT for many years and I have NEVER been treated that way at any other store. Mind you, I live in Douglasville and was sent to this store because I was told I could get help from actual ATT employees. Jenny did not represent ATT well and left me frustrated and essentially stuck because I couldn't use my phone. Mack, on the other hand, made sure that everything was resolved. As an administrator in my profession and one who has trained staff on customer service, it was not evident that Jenny received such training.

Great customer service with two people that helped me understand everything I needed to know Jenny hardy and tanesha at at&t on camp creek pkwy deserve an award for great customer service thanks lady’s !!!

Great customer service!!! It is very hard to find customer service nowadays, however Trent was very professional handling my trade-in phones. Even though he seems very young he is exceptionally professional. Thank you Trent

Great customer service Mr.Eric was such a big help!