AT&T Store East Point Camp Creek Pkwy

Called in to inquire about an insurance repair claim. The in house team picked up the phone, I could hear them conversing in the back-then hung up. I tried calling back and they just kept hanging up. We're in a pandemic where businesses are placing certain rules and regulations on normal business practices. Answering the phone is important.

This is the information that you have on your webiste which is also the information i was given from a customer service rep over the phone (If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period. If you bought your device online at att.com or by phone from AT&T, you can mail the device back to AT&T or return it to any AT&T retail store during the return and exchange period)

When I arrived at your store today I was informed to take the phone to the dealer and that your store does not take back phones. Time (0530)

I am not understanding why i would be lied to to my face if i was lied to and turned around how many other customers are turned around

Worst Experience Ever! The representative that I had was Heidi. Although she said she had worked for AT&T for 15 years, it didn't show. I was in the store 5 hours trying to get a new phone. She did not pay attention to details. Made changes to my account before sitting down. Wasnt paying attention and told me that representatives don't care about customers they just want them in and out. I told her that was horrible, because when Leon was there he gave his customers his full attention and support even after leaving the store. It wasn't until then her tune changed. She constantly had to ask the Manager questions. Until finally, the manager had to come over and start the process over. I still lost all my Music. Yet, there were still issues. I ended up going to the AT&T at Greenbriar that I didn't know existed to the best customer service. The Manager walked around and ensured all the customers were happy. Now, I have to go back to AT&T tomorrow because I looked at my account and Ms . Heidi has put the wrong plan on my phone. Why am I not surprised??? I will not be going back to Camp Creek ever again. Worst customers service ever!!!!

Terrible place. I went to pay a bill and they wouldn't let me in without a mask, even with a medical condition exemption.
Zero stars isn't an option, but it should be.

Went in to ask questions about a new phone and the customer service was the worst. I was spoke to like I was dumb and she was to busy telling her personal story to attend to me. I just thanked her and walked out. I wish I would have got her name. Wanted to buy a phone then for cash, Also I wanted to leave no stars. will not be back!