AT&T Store Lawrenceville Lawrenceville

Work with Carson! Got me in and out within 15 mins. Very patient and straight to the point, no time wasted. Amazing customer service also while maintaining a very clean environment. Will be coming back for all of my cellular needs !

They lie just to sell, they gave me wrong information just to sell a phone and a line. I needed a phone so I can travel To my country and use it with a chip from another carrier, they said I could that it wouldn’t be any issue. But it was not true. If they would have been honest since the first moment and said that I need to purchase it to be able to that I would have, but no they just wanted their commission for the new line they activated and know that I returned the phone and canceled they are charging me for that. Liars and thieves

Mariana was great in helping me open another account and getting my phones traded in for new ones. She made sure we had everything we needed and was so helpful and kind. Definitely happy we came back to AT&T.

These folks are amazing ! Came in with a problem. I had been on hold with Apple for almost an hour. I was out with my problem handled in less than five minutes.
They were helpful, pleasant and fast!

If I could give this location 0 stars I would. Aadil Panjwani is the most rude, incompetent, and unprofessional sales person I have ever encountered in dealing with AT&T. I normally go to the store on Collins Hill Rd but they are temporarily closed due to the pandemic. I went into this store and purchased a new phone on 5/7/20 as it was an emergency and I needed a new phone. Instead of Aadil transferring my current phone number and prepaid plan to my new device, he activates me into a new prepaid plan with a new number not on my current plan just to charge me double for the same plan that I'm already enrolled in and set to auto-pay next week! Contacted customer service and not 1, but 2 reps agreed I should not have been charged for a new plan, only a transfer made to the new device. When confronted with the issue, Aadil was very rude and unprofessional, even speaking rudely to the AT&T customer service rep that was on the line with me trying to resolve the issue. Claimed there was nothing he could do to fix it because their store runs differently from other stores and he was not going to do anything else about the issue and suggests I deal with customer service, not him. Really?! What business doesn't do right and then talks rude and disrespectful to the PAYING customer expecting for corporate to handle it? I guess he was pissed he couldn't cross-sell me unnecessary phone accessories I repeatedly kept declining. He claimed to be the manager, but what kind of manager is he disrespecting the customer? I guess when he tired of hearing of the matter with me and the AT&T customer service rep, he proceeded to open the door and kick me and daughter out of the store. I gladly left! Aadil needs to learn what good customer service is and so does this store location. If they are going to tout the AT&T name, then they need to deliver the AT&T customer service that the public expects. I will NEVER return to this store again and their store manager as well as their district and general managers, and corporate will be hearing a formal complaint from me regarding their practices and Aadil's poor behavior and nasty, unprofessional attitude. They are cheating customers at this store and not providing good customer service. AVOID THIS STORE AT ALL COSTS IF YOU DON’T WANT TO BE OVERCHARGED AND CHEATED.