AT&T Store Lawrenceville Lawrenceville

If I could give this location 0 stars I would. Aadil Panjwani is the most rude, incompetent, and unprofessional sales person I have ever encountered in dealing with AT&T. I normally go to the store on Collins Hill Rd but they are temporarily closed due to the pandemic. I went into this store and purchased a new phone on 5/7/20 as it was an emergency and I needed a new phone. Instead of Aadil transferring my current phone number and prepaid plan to my new device, he activates me into a new prepaid plan with a new number not on my current plan just to charge me double for the same plan that I'm already enrolled in and set to auto-pay next week! Contacted customer service and not 1, but 2 reps agreed I should not have been charged for a new plan, only a transfer made to the new device. When confronted with the issue, Aadil was very rude and unprofessional, even speaking rudely to the AT&T customer service rep that was on the line with me trying to resolve the issue. Claimed there was nothing he could do to fix it because their store runs differently from other stores and he was not going to do anything else about the issue and suggests I deal with customer service, not him. Really?! What business doesn't do right and then talks rude and disrespectful to the PAYING customer expecting for corporate to handle it? I guess he was pissed he couldn't cross-sell me unnecessary phone accessories I repeatedly kept declining. He claimed to be the manager, but what kind of manager is he disrespecting the customer? I guess when he tired of hearing of the matter with me and the AT&T customer service rep, he proceeded to open the door and kick me and daughter out of the store. I gladly left! Aadil needs to learn what good customer service is and so does this store location. If they are going to tout the AT&T name, then they need to deliver the AT&T customer service that the public expects. I will NEVER return to this store again and their store manager as well as their district and general managers, and corporate will be hearing a formal complaint from me regarding their practices and Aadil's poor behavior and nasty, unprofessional attitude. They are cheating customers at this store and not providing good customer service. AVOID THIS STORE AT ALL COSTS IF YOU DON’T WANT TO BE OVERCHARGED AND CHEATED.

This location provides horrible customer service, I came to make a payment on my bill and wasn’t greeted upon arrival. I was told I can go down the street to another location so it will be a faster. The worker was not able to multitask his work and need to make better judgement while assisting customers especially in a fast work environment like this. This is horrible and my expectations for att is very high !!!! But you need to do better !! 2/2/2020 4:45 pm was my visit ! Thank you NEXT !!

Haven't bought a phone from anyone else in over 10 years. Highly recommend these knowledgeable folks.

Helpful and knowledgeable staff even with a very busy store at the time of my visit