AT&T Store Marietta East Cobb

Larry was extremely helpful.

On last Thursday I went by to see Larry at the East Cobb Store. I had already gave Larry heads up that I may be coming. I had already seen Larry the week before because I had broken my phone and Larry helped assist me with getting a new phone and setting the phone up. Larry worked very hard on trying to retrieve my contacts and my icloud storage, but no matter what he did he was unable to retrieve them. But I could tell Larry was not going to be out done. I was very exhausted and ready to go home and also I felt like I had took up more than enough of Larry’s time but he always reassured me that I was okay and that was his job to assist me with excellence. When I arrived at the store on Thursday I was greeted by the store manager Devaughn. He was very kind, warm and welcoming. I told Devaughn that I was there to see Larry and he told me that he would let Larry know that I was there. When Larry came out the back he saw that I had my laptop and everything I was determined to see what we could do to retrieve my contacts and my pictures. Larry immediately started assisting me with trying to retrieve everything and he was successful at retrieving my contacts and my icloud. The pictures that did save to my icloud he was able to retrieve them on my google photos. Also before leaving I ended up getting 2 of the 6 series iphone watches. Larry had told me about the promotion in the previous visit about the buy one get one free but I was not sure if I wanted to take advantage of the promotion because everybody I knew who had an iphone had a watch. So like I stated I ended up getting two watches not the ones on promotion of course but its fine. I got the 6 series 44mm. I got one for me and one for my sister and Larry made sure that I got insurance on both watches. Larry also made sure that he added my Emory discount on to my account as well. I left the story very happy and I am enjoying my apple watch with still more to learn and I am going to send my twin sister her watch home to North Carolina so she can have it for her Birthday. I left the store very happy and well pleased. Larry did it once again. I really appreciated all that he did for me especially with the pictures more than anything. I had 2 brothers pass away 8 months apart one in November 2019 and another one 8 months later. He helped me retrieve those pictures of my brothers and I will forever be grateful for that because I would have never gotten those pictures back. Larry didn’t have to do that, but he took out the time to do it for me. Larry is an asset. We need more reps like him. Larry has a customer for life. I will follow that man to any AT&T Store. I followed him from Perimeter and I will continue. Thank you again Larry for helping me.

I have been an AT&T customer for over 50 years!!!
I have been shopping at this particular AT&T store since 2001 when I moved to East Cobb. Up to around 3 years ago, service was outstanding and exceptional. Then, things changed for the worse. My most recent experience was around two weeks ago. I entered the store and was approached by two staff persons. I tried to explain that I had two questions, one regarding a new iPhone 12 I was considering purchasing, and the other about a problem my wife was experiencing with her iPhone 11. Both staff persons appeared to be impatient and unconcerned with my questions. Rather, they spoke to me in a highly rude and arrogant manner as if they had a chip on their shoulders. They were so insulting that I simply turned around and left the store promising that I will never shop there again. Forget about it. This store is NOT worth your time or business.

I regret moving service to AT&T because of the extremely poor customer support at this store. Wish I had read the reviews before I came here. Very disappointed.

Larry is great and very kind go see him