AT&T Store Marietta East Cobb

My wife and I went in to upgrade our phones on 6-28. We asked about possible deals on iPhones and were told by the manager Amanda that they could not do anything for us because we are currently ATT customers. When I asked if there was anything they could do for us to keep our business she just said no.As were were leaving I heard her remark to other employees in a dismissive tone that we “ just wanted free phones”. I’ve been with ATT for over a decade for phone, internet, and TV but not anymore.

Bills coming in 5 and six times what was promised. Moved four phone lines over from Verizon. Promised bills would be lower. Was paying $140. First bill was $678!!! Have tried to contact the store, no reply.

I had the worst experience ever. I was looking forward to becoming a new customer but, fortunately I will be requesting a refund and going to Verizon. I figured AT&T should at least know where they fell short. I recently moved to Georgia from Florida because of the pandemic. I moved into my home today and to my surprise Metro Pcs does not work in the area. I did some research and decided to order my husband and I new phones from At&T. Well long story short the manager refused to release the phones because my husband(a Black man) had an out of state license. And although we had a bill, his social card, Birth certificate and (3) expired drivers licenses. That was not enough info to prove that my husband was himself. We explained to the representative the situation(that we recently moved YESTERDAY)but, the manager told us to cancel the order and change it to ship it to my home. Why should I cancel it if you are right here with the phone? I called you customer service rep to see if they could change the location for my existing order. I was told to cancel the order, and try another location. I'm just trying to understand how cancelling my order and going to another location solves this issue for AT&T. Telling your customers to go to a different because a manager's discrimination is unbelievable. I went to your establishment seeking a service and was refused for no real reason.

Absolute corrupt store. They will not make it in East Cobb due to how nasty they are. I felt like I was literally trying to be robbed. The older lady who works there is a pathetic excuse of a human being.

The service tech was very kind and know,edgeable but an error was made during the purchase of 2 phones and I have ended up with 2 accs and 2 bills.
I have tried to call the store but get connected to corporate att& they cannot assist but refer me back to the store....I cannot reach Pedro...hoping he will call me