AT&T Store Milton Milton

Was unsure abt AT&T but wanted to see I Pro Max 12 and was swept up by Alexis K who with her Mgr. Brandon stayed two hours after closing time to assure CHRISTMAS delivery of 4 phones to 3 cities, ELATED W PHONES AND AT&T.

Alexia did an AMAZING job handling some issues we were having with our trade-in phones. She was courteous and professional, and she knew her job very well. She was calm, systematic and thorough. The details were important and she did not miss a single detail. In fact, Alexia took the time to jot down my number to follow up on the last outstanding issue that I had. She did exactly what she said she would do and within an hour of me getting home, she called me to help me resolve the final issue. AT&T is lucky to have such a fantastic, customer-service oriented employee!

I had a horrible experience while upgrading my phones at the ATT Milton store. On August 2nd, 2020, we planned to purchase two black SE iPhones. We asked for two black 256 gigs but they only had one in stock. At that moment, the evening manager (Chi Chi) came over to assist with the selection. Although I didn’t want the phone in white nor red, she only gave me options for white or red. I felt forced to select white. After I purchased the phone it was brought to my attention there were more options for selecting my desired phone. Apparently, I had the option to have my desired phone picked up or delivered at a later date. I was not given those options. Also, today I was told for the first time about a restocking fee.

Won't keep the word of AT&T customer service. Tried to return phone during Covid-19 virus store closure and AT&T customer service said it was within the time frame of a return and put a note on her file that said she could return.
Customer service said to return phone to store after they reopen. When to store to return phone and they said they could not find the note on the account and it was to late to return phone. So my wife is paying for a phone she does not want and was told by AT&T customer service she could return. Customer service says one thing store says something else. Pointing at each other. Stay away and don't buy phones here.

I’ve been a loyal AT&T customer for several years, even went to this store two years ago to update our plan and phones when we moved here from different state. Today however I went in there wanting to get info on upgrading my daughters phone for her birthday. There were 2 customers, 1 finishing up with manager, 1 just starting and 2 other associates working on their phones and computers. I was greeted and put in system, told it wouldn’t be long, then after other customer left I watched the manager and 2 associates chat. One associate left and the manager went to talk with other customer and associate working with her. After 35 min of waiting I left. Never will I shop at this store! One customer and two associates, one who of which never looked up from his computer-RUDE!