AT&T Store Warner Robins Warner Robins

I went to the AT&T store on Watson Blvd in Warner Robins GA on 6/22/2020 with an urgent problem and Denise was incredibly nice and very helpful. I returned on 6/25/2020 to purchase two new phones. I was very happy that Denise and Alan helped me with my new phone purchases but also helped me by being very knowledgeable with services and apps that would help me the most. I am very thankful for all of the help that Denise and Alan gave me. Very nice, very helpful, and very knowledgeable.

Customer service integrity lacks. On May 5, 2020 afternoon we went to pay our internet bill. It was 4 days early. We were charged another $9.55 for late fee. The clerk said we were late and us a ATT tel# to call for the refund. I called ATT and they verified we were early as usual with our payment. In addition, my husband and I were appalled on how the caucasin female manager responded and said there was nothing they can do but CHARGE US THE FEE. On top of that an older gentlemen stopped by asking for assistance concerning a sims card. Again, that same manager told that customer there is nothing they can do that he to do this, that and more this and that's. The African American young man sitting down with her who was an employee mentioned to her after that customer left "You know you could have helped him by...." That store needs better training. This is our 4th or 5th time going there and every time we leave there we leave with the wrong information or find out afterwards that THEY HAD THEIR INFORMATION TO THE PUBLIC WRONG AND WE ARE PART OF THE PUBLIC. You need to train better ATT. Your people lack knowledge and care. They gave you the impression that they care because they are on camera but generally they don't.

i called yesterday and the day before just to see if i was able to pick my device, a girl answered the phone & told me " it's not popping up, so its not here!" in the RUDEST TONE !! i then spoke with a "manager" and he was somewhat better.. this is the second encounter that i've had with this store that has been RUDE!! I called customer service to file a complaint and they were unable to detect who the girl was, but this store need a change.Ghetto.

I recently wrote a review about my not so pleasant experience at this store yesterday. I purposely did not to mention the employee's name from yesterday only to management. That's the Christ in me, I'm like Madea Jesus saved her :) JK. I pride myself on treating others like I want to be treated . We all have not so great days at times but our job isn't the place for it ever. I believe in stating the positive as well. I returned to this store today after speaking with Erica an assistant manager. She was very pleasant and addressed my concerns and resolved my issues. I appreciated you taking the time and educating me on some features with my new phone Erica .I watched her multi task with ease it was impressive. I've been a customer with AT&T for quite some time and had never had any issues. Thanks Again Happy Holiday's To You All

I wish I had experienced some of that great customer service from Gregory the manager I see in some reviews mines was sub par at best. I picked up an iPhone I ordered off your website. The employee that helped me looked upset not a pleasant welcome or personality .She literally just went to the back brought me my phone took it out of the box and handed it to me. I said is it ready to use she said yes your number is in it. I said is it charged she told me if the battery looks full it is. I said what about my contacts can you transfer them? She said there's an app for that!!!!! She said you just have to play with it. All of this hit me when I left I watched three other employee's giving service with a smile and offering information with assistance. MY very first iPhone ever I've been with AT& T for a very long time with no issues. I will be back in the store tomorrow with this phone praying for a better outcome with someone who doesn't mind assisting loyal customers and providing quality service.
Customer Service is not suited for everyone !!!