AT&T Store Warner Robins Warner Robins

This store has horrible customer service. I wish I would have looked at these reviews before I connected to the service. I normally do not write a bad review on places but I hope this helps others. My family and I decided to go in and check out AT&T. Well after waiting 30 minutes (understandable they were busy) no one spoke to us. Then they started waiting on others that came in after us so we walked out. The manager(a female) came out after us and wanted to help so we went back in and she placed us with an associate. She did good with going over most things. She told us to come back when we got the 1st bill so they could credit something. We did and she was not in. No one else there helped us after waiting a good 20 minutes they didn't tell us she was not in and made it seem she was the only one to help us. On this occasion the were 4 associates sitting talking and me and 1 other customer in the store. They were not busy at all. One of them asked for my name and number she the associate could call me back. I still haven't heard from them. I called to talk with this associate to find a good time to come in she wasn't in so they told me her schedule so I could come in when she was there so I went the next day. She told me anyone could have done this so I explained I had already be in 2 other times and no one did to come to see you. She did not have a manager there to remove the charges so our bill did not get fixed again and she said she would call me the next day to let me know. 4 days later still not done and now I have a late charge.

Horrible customer service not helpful at all with answering questions were not willing to help figure out media questions at all acted as if they did not want to do their job to help a customer

HORRIBLE! Customer Service. Not about the customer unless you are there to spend money. They don’t honor what the company customer service tells you to do. If I could give them a negative I would.

Went into the store as told to do so by an ATT service rep over the phone. Never have we been treated so rude and uncaring of our problem with a brand new 1400.00 dollar phone. Looking for a new service after over 20 years with att....

I went to the AT&T store on Watson Blvd in Warner Robins GA on 6/22/2020 with an urgent problem and Denise was incredibly nice and very helpful. I returned on 6/25/2020 to purchase two new phones. I was very happy that Denise and Alan helped me with my new phone purchases but also helped me by being very knowledgeable with services and apps that would help me the most. I am very thankful for all of the help that Denise and Alan gave me. Very nice, very helpful, and very knowledgeable.