AT&T Store Oakbrook Terrace Oakbrook Terrace

I would give zero stars if possible I went to the store to return a cable that I purchased in the morning. They said I could not return it unless I gave them the password to my account. Funny they did not ask for it when I purchased it. They were rude and incompetent. I ended up going to another ATT store. No problem just a refund. I suggest not going to this store.

I am a father of four, a Marine Corps veteran, and have been, as has my wife Brenda, a customer of At&t. After chatting online with a person named Matt (Reference Number: 745448689303017619) on the 12th at 11:15 I was told to go to an At&t store to get my phone taken care of. The next day I go the store at 22nd St Oakbrook Terrace IL and I am greeted by a tall Black gentleman with light skinned and a beard without a mustache and a hispanic gentleman with a beard and as soon as I said what I wanted they said "We can't do anything about that here", and so I get upset and say "hey I was sent here to get this fixed either your wrong or their wrong I am the customer its not on me to find out what to do". Then i'm told to calm down and that "Its an insurance claim" and i'm like "Okay whatever has to be done do it i'm tired of this" , so i'm on the phone now after another associate said he reset my pin and then asked what would I like to set the new pin too but failed to tell me that it takes 30 minutes to reset. So now my account is locked out and the person on the phone is like we can do it again but it'll be 30 more minutes. So I hang up and tell them "Thanks guys you just locked my account out" and leave but then I forget my jacket and come back to get it to hear as i'm coming in the tall black associate with the beard talking about me with the short black balding security guard and I tell them "Why don't you wait till I leave again to talk about me" as I grab my coat which was near a display the display fell and the one tall associate and security guard come at me and say I have to leave like I was yelling jumping around and breaking stuff. If you have inside cameras please watch this. Their behavior and ineptitude and addressing patrons of their store when they’re stressed really needs to be put on-check. I would like an apology from the Security guard who said he was the manager and said I have to leave (I touched no one and nothing besides an accident as I picked up my vest to leave), an apology from the tall Black gentleman who is in my face from the beginning with attitude and not helping, and third from the young hispanic gentleman who got my account locked out to add insult to injury. The incident happened today October 13th at or around 5:10 pm. Any response would be appreciated and looking at the reviews of the Oakbrook Terrace store im not the first that this has happened to.

I would not recommend this store. They mislead my wife and I on a pricing plan. They informed us that a credit card would work for auto pay to receive a discount. Was just told over the phone that it needs to be a debit card and that is why you have not gotten the discount promised to you. Yet the money still comes out automatically every month. Stay away from this store.

I stopped in to this store looking for assistance with an app that kept closing on my phone. It was greatly affecting my ability to use the phone for any purpose. Jocelyn and Vanessa were so incredibly helpful and friendly in helping to resolve the issue. It turned out not to be a quick fix and they both took the time to help me out. They stayed past closing time on a Tuesday night until my phone was back to working properly. Absolutely above and beyond- exceptional service! Thanks Vanessa and Jocelyn you're the best!!!!