AT&T Store Florence Mall Road

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Curbside pickup
In-store pickup
Personal delivery
Map of 7841 Mall Road in Florence
Get directions to AT&T Store at 7841 Mall Road Florence, KY
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Day of the WeekHours
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday10:00 AM - 7:00 PM
In-store shopping
Schedule an appointment

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7841 Mall Road
Florence, KY 41042
US
Located on Mall Rd, across the street from the Florence Mall.

Special Offers and deals in Florence

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in. See offer details.

Android Phone

Samsung Galaxy Z Fold4

Preorder the new Galaxy Z Fold4 now and learn how to get up to $1000 off with trade-in of a Galaxy phone.

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

BACK TO SCHOOL DEALS

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AIRPODS

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

WIRELESS

Connect your team with the latest devices

Get our best deals on devices that keep your team in sync, regardless of where they’re working.

INTERNET

Work seamlessly with reliable, fast speeds

Gain a competitive edge with our fastest business internet.

BUNDLES

Get more when you bundle

Explore plans with AT&T Business Fiber® and AT&T Phone for Business.

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in. See offer details.

Android Phone

Samsung Galaxy Z Fold4

Preorder the new Galaxy Z Fold4 now and learn how to get up to $1000 off with trade-in of a Galaxy phone.

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

BACK TO SCHOOL DEALS

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AIRPODS

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

WIRELESS

Connect your team with the latest devices

Get our best deals on devices that keep your team in sync, regardless of where they’re working.

INTERNET

Work seamlessly with reliable, fast speeds

Gain a competitive edge with our fastest business internet.

BUNDLES

Get more when you bundle

Explore plans with AT&T Business Fiber® and AT&T Phone for Business.

About the Florence Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Florence Kentucky AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Florence Kentucky AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Parking is plentiful with accessible parking spots.
manager photo
Meet our manager
Chris leads a team of friendly experts at the Florence AT&T store and has been with the company for 7 years. Chris is passionate about giving world class customer experience to his community

What our customers are saying

  • full starempty starempty starempty starempty star1
    Absolute liars and thieves. I was planning on switching to another provider after buying a new phone outright somewhere else since they won't sell you one there. The salesman, who royally screwed up my mother's plan the visit before, gave me a TOTAL PAYMENT OFFER of 48.75 a month. I figured that was only a few dollars more than I would of paid at the competitor's business so I would stay. I have been charged almost DOUBLE the last three payment cycles! After calling the WRONG NUMBER THEY PROVIDED ME to take care of it, I am leaving them in a few days like I should of before. Could I get the money refunded to me since they stole it from me? Not so easy! I'm currently waiting on a call I doubt I will get which was PROMISED today but I'm not holding my breath. I can't wait to leave this incompetent business that's being ran by salesman who should be picking up garbage as opposed to doing the terribly bad job they do. They are a joke and hope nobody else goes there. Unreal how bad they are at their jobs and LIARS and THIEVES.
  • full starempty starempty starempty starempty star1
    Walked in to upgrade a phone. I was #4 on the screen. There were 6 employees in store. 4 staff was helping customers. The manager and women named Mariah were sitting at the table the whole 2 hours I was there. Neither the manager or the lady did not offer to help the people waiting for hours. Sean, the guy that helped me was great. But the manager and Mariah very unhelpful.
    Response from AT&T
    Hi Jenny, your experience in our store matters to us and this is not the experience we wanted you to have. Serving our customers with the best service possible is something we strive for every day, and it sounds like we missed the mark this time. If there’s anything else we can do to resolve this for you, please call the store at 859-371-3444 at your convenience and request to speak to a manager. Otherwise, we will continue to work with our employees to ensure you are provided with the great experience you deserve in the future.
  • full starempty starempty starempty starempty star1
    We have been coming here since they opened and have been customers of AT&T for over 10yrs. We do understand that with the last 2yrs retail brick and mortar has struggled. But the issues we have with our account since we visited this store on Dec 14th have been overwhelming.

    We went to the store to trade in 1 phone and upgrade 2 lines to Iphone 13s. We got two watches as well.

    The young salesman assured us that our bill would only go to 280.00 and when we were leaving he dropped a blue credit card sized new sim card in our bag and said, "just stick this in any phone that you have and it will only cost you like 10 dollars". We thought it was some sort of prepaid card maybe. My wife placed it into her wallet and we forgot about it.

    after christmas when the phones and watches were given we receieved our first bill. THere has been several problems.

    1. One of the Iphones will not receive any data. Even technical support cannot resolve it and it has to do with a sim card issue that was incorrectly entered.

    2. Our phone plan was changed from its orginal. It was never discussed or explained to us. It was just changed.

    3. After speaking to customer care, the card that was given to us was a sim card for another line that was added to our account with no phone attached. Never discussed or told to us about.

    4. The Iphone 13 that couldnt receive data was due to the issue with the new line and new sim that was totally screwed up and now the phone needs a totally new Sim.

    5. The Salesman entered us for a union discount. (assuming to cover the increase) We arent union members nor did we ask for the discount. It didnt save us any money anyway.

    6. When we returned to the store to return our Iphone XR this sales clerk didnt speak to us at all. took the phone looked at it asked for our account info and handed us a receipt. He wasnt rude, but he definitley didnt want to help us.

    7. The Iphone XR that we traded in was supposed to be a 850.00 dollar credit. That was incorrect and it was not what was told to us initially by the first sales clerk.

    8. One of our phones was entered into its own group with its own plan. Never discussed with us or explained. Its still an ongoing issue get fixed.
    9. Our bill increased hundreds of dollars. To which we didnt budget for and our now stuck with trying to work with customer care to fix.

    10. There are several technical support tickets on our account trying to fix all of these issues that all started after our visit to the store.


    This has been weeks of trouble for us. Several hours on the phone, and investigation started on AT&Ts part. Im not sure what happened here. But maybe drive a little farther and try a different store.

    Response from AT&T
    Hello Josh B, This is not the experience we wanted you to have! We strive hard to give the best experience to our customers. Can you please call the store at 859-371-3444 and ask to speak to the store Manager, Chris. We want to make this right and I hope you will give us an opportunity to resolve this issue for you. I look forward to speaking with you.

    -Chris
  • full starempty starempty starempty starempty star1
    This company is a bunch of liers!!! They gave me a contact price and now charging me 40 more then what we agreed
    Response from AT&T
    Hello Josh L We apologize that we missed the opportunity to speak with you. Please come back and ask to speak to the store manager and we will do everything to meet your needs. I look forward to speaking with you.
  • full starfull starfull starfull starfull star5
    I wrote a review earlier about AT&T giving them a 1 star. Since then I was contacted by the area manager (Derrick) wanting to know what the issue was. I explained the issue and he was concerned that a customer had a bad experience. When I returned to the store everything was just like Derrick had said it would be. As soon as I walked in there was a team working on the phone. The store manager Brian along with sales consultant Chad got the phone working. This was no I phone but the older flip phone the one nobody uses anymore. So it doesn't matter what the phone cost those guys went out of their way to give a great service. Some companies have a feedback section and you read reviews good and bad but no replies from the business. Derrick does read the reviews for his stores and takes action. Glad to see some business still take pride in customer service. Give them a chance. I know they got my business. If I could delete my earlier review I would, I stuck my foot in my mouth while I was mad. It all worked out because of a great team. Thanks guys.
    Response from AT&T
    Hello Brad S, Thank you for giving us another opportunity to make things right! I am sorry that your phone was giving you so many issues. We are glad we were able to work as a team and get that resolved for you. Please let your friends and family know about your experience and have them visit us.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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