AT&T Store Florence Mall Road
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 9:00 PM |
| Tuesday | 9:00 AM - 9:00 PM |
| Wednesday | 9:00 AM - 9:00 PM |
| Thursday | 9:00 AM - 9:00 PM |
| Friday | 9:00 AM - 9:00 PM |
| Saturday | 9:00 AM - 9:00 PM |
| Sunday | 10:00 AM - 7:00 PM |
7841 Mall Road
Florence, KY 41042
US
Located on Mall Rd, across the street from the Florence Mall.
(859) 371-3444(859) 371-3444
3.4 out of 5.0
(74 Reviews)To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.
• Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.
• We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.
• We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.
• Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.
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About the Florence Store
Our Services
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
Looking for the latest and greatest smartphone? Our Florence location can help you with that! We’re your one-stop shop in Florence, KY. We also have tablets, wearables, and gadgets galore. We offer in-store activation and we’ll help you set everything up in no time. Need a great gift? Let our experts help you find the perfect present. What’s your favorite show? Sports, movies, series? We can customize our DIRECTV® and AT&T TV packages to deliver the shows you love. Ready to shop? Stop by our store located on 7841 Mall Road! We’d love to help you get the best AT&T has to offer.
Where to Park
Parking is plentiful with accessible parking spots.
Meet our manager
Derrick is the Store Manager of the Florence Location. Derrick has been with the company for almost 4 years, and has served previously as the Store Manager of the Glenway location, and as an assistant manager at the NKU location.
Meet our manager
Derrick is the Store Manager of the Florence Location. Derrick has been with the company for almost 4 years, and has served previously as the Store Manager of the Glenway location, and as an assistant manager at the NKU location.
Cellphones, plans & accessories
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AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
Services in your area
What our customers are saying
3.4 out of 5.0
(74 Reviews)- January 4, 20201 out of 5Bad customer service
- December 22, 20191 out of 5Poor customer service. Sales person failed to tell me when I upgraded drop a 6s to an 11 that I couldn't use my earbuds, even though we spoke about how I use my phone for audiobooks. After getting home, realizing this and returning less than an hour later I was told by someone else I could return the phone for a restock fee or buy an adapter. The adapter was cheaper. I resent being put in that position by an inept sales person who does not give all info, then having no chose but to lose the cost of the restock fee and have nothing or buy the adapter. That is an almost criminal way todo business. Even 1 star is too much but none, of course is not an option
- December 10, 20193 out of 5I was in Saturday to discuss adding another line to my account for my son for Christmas, then the whole conversation started with how they could save me money to bundle, which we discussed and ended up doing, which is fine. However, in no way was I a new customer an to get an email letting me know that my credit was checked, I am livid!! No one ever asked if they could pull my credit and that is considered a HARD INQUIRY and deducts 4-5 points from you CREDIT SCORE!! You can't just pull someones credit without asking and now you cannot fix it!! Do you have any idea what you just affected?
- October 31, 20191 out of 5Very unprofessional, immature, condescending sales staff, backed by another unprofessional kid who said he was the store manager. I left the store and went to Best Buy, where I wound up switching our business account to another carrier. I will be dropping Directv as well, due to the unprofessional staff AT&T, has chosen to represent them. I know it was in the evening, and they probably didn't have their best people there, but.. Wow!
- June 17, 20191 out of 5Absolutely terrible service, as the manager accused my mother of lying until the corporate customer service people defended my mother. He was then rude to an elderly customer. I cannot believe AT&T hasn't done anything about this. This is absurd and a lunatic is managing a store.
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