AT&T Store Grayson Grayson

Just spent almost an hour waiting at AT&T to simply get a phone card and SIM card. Ashley, the only one working, had customers with her. Not a problem. We waited patiently for approx. 45 mins. She asked what we wanted and we told her. Another guy walks in and she waits on him bc he's making a purchase with cash. We still wait. Decided to step out for some fresh air while she finished up only to have our friend come out and tell us Ashley told her we would have to come back tomorrow or we could go to the dollar store and get a card. I went back in and double checked that she indeed was having us come back after all that time waiting and she said it would be another half hour and we'd have to come back. I asked the managers name and she said, Candace. I had to ask for her last name and was told she wouldn't be back in until Friday. After getting in the car I realized I didn't ask that girl's name that was writing but before I could get back out of the car, she had the customer lock the door. After we left I called back to get that girl's name thinking no one would answer the phone bc it was now after 7 p.m. but yet she did. If she would've told us in the beginning it would be so long, it would have been courteous and acceptable. This was a horrible experience. Guess pretty Ashley we can go to the dollar store. We worked all day and had put off dinner.... Geez, it was just rude and very bad business.

Most unprofessional people I’ve ever dealt with. Very rude workers. Don’t waste your time.

Woman working today (1pm 12/6/20) refused to help with transferring phone number to AT&T prepaid card and sim on iPhone said she was unable to do that. When we told her phone customer service referred us to in store service to complete request because it couldn't be done over the phone and told us to take ID's with us so account could be changed in store too. Woman in store said that phone customer service just didn't want to mess with it and she could but it would cost quite a bit of money in fees.She told us to call customer service again. I did there then she told us to go ahead and go home and do it.I waited on the phone for over an hour and still reached NOBODY.. I have been an Cingular/AT&T customer for approx 15+ years and dealt with that particular store since it opened. I am quite upset.

Summer Floyd was good towards me today

i stopped in today because my phone died and no i wasnt dressed the best it was my day off and when i started asking questions i was basically told i couldnt afford the phones by the one that would speak to me the other person there just got up and walked outside to chat with the other women that were standing outside no one knows what i can afford and to assume im poor and treat me like that i can assume your store wont last with people like that it was very unprofessional dont judge people by what they are wearing on their day off