AT&T Store Frederick Frederick Rte 40

I had a great ser ice with Damian at your store. I had just left another AT&T and didn’t have a great experience. Something that only took 2 minutes and the other store didn’t want to help me. Keep going. I will definitely be back to do business with you.

While shopping at Sam's Club a young lady from AT&T talked me into switching from Verizon and getting 4 new phones for my family. She said if I needed help activating the phones I could go to an AT&T store. The phones wre shipped and arrived at my house the next day. MY daughter and myself went to the store to get help. After explaining what I needed the guy says" you mean you want me to help activate and switch over these 4 phones". I say yes. He says he can't help you with this. "I work on commission and can't make any money off you." At that point we just got up and left. Now I am thinking, what am I getting into ? This is how they treat a customer buying 4 phones. I think this is turning out to be a big mistake.

Can’t recommend this location enough. Everyone was super helpful and nice!

Purchased a phone online, this store was the only one in the area with it and it said it would be ready within 2 hours. 4 hours later I go in and it isn't ready, told to come back tomorrow.

Come back and get the phone, NBD. Trade in is suppose to be mailed in according to emails from att, guy tells.me don't do that it never shows up. I said I'd still like to since that's what att is suggesting. He said they don't give out boxes or shipping labels and just to bring it back to the store.

I go in today and although the store hours are until 8pm at 330 I'm told that they are closed by a "manager" who appears to be trying to get outside to his group of friends hanging around out front of the store.

Very very unprofessional experience twice now and I only purchased this for its convenience of getting the phone and trading my old in one. Both of which have been utter failures on this stores part.

Edit: in response to the reply from ATT on your site it said I could pickup my phone within two hours. When I first arrived it was 5 hours later and they said they had received my order but hadn't "gotten to it" yet.

Also I understand 1 offs happen like that but again it seemed odd that people were inside having stuff done but I was turned away.

I came in to get some help. 5 people in the back. 2 people being helped, that leaves three in the back. I stood there for 10 minutes and no one helped. I have been a customer for 4 days and I am ready to send all of this back. Customer Service... What's that? Duh!