AT&T Store Burlington Burlington Mall

Day of the WeekHours
Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday12:00 PM - 6:00 PM
75 Middlesex Turnpike
Suite 2058A
Burlington, MA 01803
US
We are located inside Burlington Mall on the 2nd floor next to Primark.Schedule an appointment
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3.7 out of 5.0full starfull starfull starhalf starempty star
(24 Reviews)

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

AT&T Protect Advantage
No phone insurance? Let’s fix that. Protect your device against damage, loss, theft, and get expert technical support. Open enrollment ends 3/31/21.
Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Boston's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.

Special offers and new phones for Burlington

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Burlington

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Burlington?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Burlington Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Burlington Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Where to Park
Best parking spots: Legal Seafood or Bank of America
Special Information
Mon10:00 AM to 9:00 PM Tue10:00 AM to 9:00 PM Wed10:00 AM to 9:00 PM Thu10:00 AM to 9:00 PM Fri10:00 AM to 9:00 PM Sat10:00 AM to 9:00 PM Sun1100 PM to 7:00 PM
manager photo
Meet our manager
Charbel leads the team of friendly experts at the Burlington Mall AT&T store and has been with AT&T for 6+ years and is proud to serve the Burlington community providing the best in wireless and entertainment solutions. Charbel is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Charbel leads the team of friendly experts at the Burlington Mall AT&T store and has been with AT&T for 6+ years and is proud to serve the Burlington community providing the best in wireless and entertainment solutions. Charbel is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Hey guys just want to come by and share my experience, this place was pretty awesome when Bryan was the manager. Some salesman are pretty awesome but what the current manager did was not fair. Went in just to check out new iPhones( 12 ) I had the 10 perfect condition, but trading it in wasn’t for me since I travel a lot I could just switch the sims when not in the US. Hector was my sales guy ( he’s great). All of a sudden manager walks in on our convo ( so I’m thinking hector must be in training) So they said how about an iPad I said ye I got one but it’s pretty old, I said like 2nd generation old, and the manager said ye we can prob do 350$ on it. So I went back in to the store and guess what? Sorry we don’t take iPads, iPhones only. So I’m there looking like a clown with a new phone who got super played by a sale. Called to speak to the manager and their nothing they can do.. “I guess you’ll have to trade in your 10 if you want the deal” ...
    Well played ! #LessonLearned

    -Following up to corporate
    Response from AT&T
    Hi KD. We do our best to equip our team to assist our customers. We want all of our customers to be given exceptional service every visit. Our goal is to provide a better experience in the future. Thank you for bringing this to our attention.
  • 5 out of 5full starfull starfull starfull starfull star
    Excellent customer service
    Response from AT&T
    Hi! Thank you for your comments and visiting our location. Come back and visit us again soon!
  • 5 out of 5full starfull starfull starfull starfull star
    Minh was my hero yesterday!
    I went to the store with my 80 yr old Dad who has dementia. His ten year old flip phone wasn’t working. He was nervous about losing his contacts and confused about learning something new. Minh was extremely supportive and patient. He put us both at ease and took care of the situation entirely all while treating my Dad with the utmost respect. Even though the store was busy and we were not spending much money Minh made us his priority. I hope he is appreciated for his top notch customer service and genuine caring!
    Response from AT&T
    Hi Steph L. We work hard to staff our stores with knowledgeable and friendly associates. Thank you for reaching out and we hope to have the opportunity to connect with you again soon.
  • 1 out of 5full starempty starempty starempty starempty star
    Spent 2 hrs hours at the store today, 11/27/19 trying to resolve an account issue. The issue is still unresolved. This is my 3rd attempt to correct an issue with how my AT&T account was setup. In February 2019, i setup an account with AT&T in Burlington, Ma for 2 lines.The account was setup with 3 lines and although we reported this several times, AT&T has continued to bill us inappropriately for 3 lines. After attempting to address with Customer Service 3 separate dates and on 11/26 with 11 service reps, they requested I visit the store where we purchased the service. Upon returning to the store, they could nothing. We called customer service from the store, and they also refused to correct the situation claiming inability to make changes. The store manager acknowledged the account was not setup correctly. They also understand we only have 2 physical devices registered, however they continue to bill with insufficient for an unused line.We also identified incorrect billing of $700 dollars. My next step was to contact the general manager, Miguel , for resolution. We are awaiting his response to phone message and email.
  • 1 out of 5full starempty starempty starempty starempty star
    I had a terrible experience last night when I went to change my phone plan. Somehow I was pushed into paying xx a month for 2gb. I was told I could upgrade to unlimited and pay the same amount. I had trouble finding someone to help as there was one employee on the floor and he had his phone charging on a couch and was sitting there texting. After the initial meet and greet, I told him what I wanted, he seemed to really want to push me to go to unlimited (understandable thats his job) but every. single. question. he asked, he put down the ipad (work computer) and picked up his phone to text again. He was tall and young, maybe 25? He did not seem phased one bit when he ignored me for to text. this went on for about 20 min. He would literally ask me a question, i'd respond, and he would be back at his phone and say "huh, what did you want me to do again?" At the very end of the transaction he asked for my credit card. I took it out and sat for 5 min. staring at displays and people in the mall, then finally he says after looking up from his phone "hey i've been waiting for your card, i'm ready"... what has customer service come to. BTW i looked at my bill when i got home. it said an initial payment of xxx!!!! then a monthly bill of xx. thats basically xx MORE than I was spending....NOT what I wanted. If he had paid attention, he could have told me as much, because I kept asking if it was going to be the same amount...

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