AT&T Store Holyoke Holyoke Mall

Didn’t get what I was told I was getting

Jennifer was awesome! She solved our problem and was so very knowledgeable. Her laughter is very infectious and i did hug her . Great experience..thanjs so much Jennifer!!

Outstanding customer service by Carlos P. He was able to fix an issue with my phone that had been happening. I’m going to refer other people to switch to AT&T with him. If you need a phone, internet or Direct TV; go talk with Carlos.

Horrible service

Back in November I went into the Holyoke store to get a new cell phone. I ended up Purchasing the Samsung note 8. I also Purchased a case for my phone and was talked into buying a curved glass screen protector by bodyguards. When asking the price of the screen protector the service rep told me how expensive it was and i immediately said no but then he said it's a lifetime replacement guarantee for free. He asked me how many times I had to get a new tempered glass for my phone and then said add that up. After thinking about it I thought would be good considering I usually change my temper glass every 4 months due to cracks. Usually I buy one online for 5x less but he reassured me that it would be well worth it. Well after a couple weeks my screen cracked just by hitting my phone which was in my pocket against a door ever so slightly. Unfortunately I've been so busy I never got around to calling for a replacement but my husband did register with bodyguards Immediately after I purchased it as the insert in the Box recommended. Well here we are in May and I decide to get it replaced to only find out that not only do I have to pay for shipping a new one .... $$. But they want me to send my cracked one back which is I guess part of their warranty policy. Now who in their right mind would pay all that $ for tempered glass when you can get 1 for 5x less online?.....especially if I have to pay $$ for s&h each time to replace the and ship the old one back. I feel like I was ripped off for $$ and give lack of information. Do not trust the sales people at the store. Nowhere on the Box does it say you have to do this and of course I didn't Know any of this until I actually went to replace it. And of course AT&T states they're not responsible For the policy of this outside company. Are you serious you endorsed this product and sold it to me! I am irate!!!!