AT&T Store Shrewsbury Boston Tpke

I want to call out Jonathan B and Kevin for amazing customer service. I am located in TX and my parents in Worc. My parents were having issues with changing over a new phone I sent them since I updated our plan. They went to another store twice who continually told them they couldn't help. I then called and spoke with Kevin at the Shrewsbury location and explained the issue. Kevin was super helpful and provided a recommended resolution immediately over the phone. My parents went to the Shrewsbury location and Jonathon and Kevin spent quite some time with them, never made them feel rushed and were extremely positive and friendly. The phone situation is all fixed and they couldn't be happier. Thank you so much for your help and impeccable service!

I had recently went to the location, and I spoke with a gentleman named Kevin. He was very respectful and helpful. I could not decide what phone to get, what plan to get, and even what color phone to get. I noticed he really took the time to explain all the details that would help, and to also make sure I was completely satisfied with my purchases. Such a great employee. I would recommend asking for Kevin. I look forward to visiting this location again!

My Mom went to this store for a new phone. She was given a new version of the Samsung Galaxy. She came home and was told someone would be calling her to transfer the data from her old phone to her new phone. After spending almost two hours on the phone the tech told me he was unable to help transfer due to slow wifi (never have had an issue with my wifi before). I asked if the transfer could be done in the store as this process is difficult for my mom to understand. (Not everyone was raised in a tech savvy generation). I called the Shrewsbury store and requested to come in tomorrow. I explained that the data couldn't be transferred over the phone. I then asked if it would be possible for her to explore other phone options. The sales persons response was "yes for a $55 restocking fee". I explained that my mom was having difficulty with this phone and not much information was communicated at the time of the visit. The sales person then stated "Its not our problem your mom doesn't know how to use the phone". How disappointing. I clearly was bothering this individual and his carefree attitude made my decision easier to go to another location. I am sure he would be thrilled if someone treated his mother that way.

NEVER GOING BACK.

Sales associate helped us with a new line of service and financing a phone. He auto-enrolled our preexisting and new line into additional services that were unsolicited. We discovered the additional services, after being FAILED by this, on our first bill with an outstanding balance of over $310 -aside from the activation fees- that we now have the inconvenience of not being able to pay. Furthermore, I have never felt more frustration, regret, and disappointment with my AT&T experience since at this point I will have no other option than to pay the balance for something that we had no use of.

Bought a phone online and case in the store as a gift. Friend did not need a new phone. Returned the phone without any problems but cannot return unopened case because I am two days late. Shame.