AT&T Store East Tawas East Tawas

Great care from the staff working there.

These reviews are insane and this store is incredible!
People only love to talk negative never positive. My family met Reno 3 years ago when we first moved to town and she is always available to help when we need her. My grandmother's phone wasn't working one day while the quote family was out of town on vacation and Reno didn't hesitate to stop on her way home to make her phone work again and make sure she was alright. This is the best part about living in a small town people care. Where else do you get service like this? I'd give this store and employee more stars if I could!

Horrible customer service!

I have an unlocked blu phone that is 4g. My bill is paid automatically every month. They notified me that my phone would get shut off and they'd send me a different one. Months ago, I received a junk phone and I called customer service and told them my Blu phone was 4g. They took down a code from my pH and told me they made a note and everything should be fine.

Yesterday, my phone did not work. I went to AT&T with my Blu phone and an unlocked Samsung Galaxy phone that is 5g.

There was an elderly couple in front of me and the lady working just responded to their issues with "call customer service". Before they left, I told them to Google how to factory reset their phone. The lady behind the counter was upset I said anything to them.

So, I told her about me calling prior to my phone being shut off and told her how it was turned off anyway. She kept telling me to call customer service and she kept saying my phone is 3g. I told her it's not and I did get snippy and said "How am I supposed to call customer service if my phone doesn't work!". I told her I had a different phone and I just need a new sim card. She told me that she will not help me because I was being rude. I was not rude. She did not want to help me. I told her I was not going to leave until I had a working phone.

She denied service and would not allow me to purchase a sim card. She went as far as calling the police. Mind you, I don't cuss. I was not mean. I was not violent. I just needed a phone.


I went to Walmart and switched to Verizon. The Walmart customer service was AMAZING! I purchased a new phone, case and warranty from that sales. Walmart sales reps actually know how to treat customers. The rep at Walmart told me that I was the fourth customer in about a month with a similar story. I don't how Reno cosimo (Christian Lafranier) still has her job. If she can't sell you a phone, then she's not going to help you at all. Walmart is so much better!

Jesse Adkins, find better help. I've emailed John Stankey, the CEO of AT&T. The videos of what happened will make it to the right people. I'm also filing a complaint with the better business bureau.

My older parents have tried using this store in the past and the agent was very rude and mis understanding. I came into town to help them and took them to the store. Terrible customer service 11/2 10 a.m. The agent would not even allow us to talk and tell her what we wanted for our service. We left the store and canceled the account.

Bought a lifetime screen protector from this store and went in for the first time to get it replaced since I bought the first one and they were out of stock. They wouldn’t give me another one that would fit that was cheaper for free they said call the store and keep checking to see if we have one in stock. Sent me out of the store without a screen protector. They don’t care to satisfy customers. Don’t buy the lifetime screen protector from here. They don’t tell you it’s replaced at their convenience.