AT&T Store Jackson North West Avenue

Our loved one passed away who was a customer of AT&T. In trying to resolve and close his account, and several dead end ph calls, we were told to take his equipment to the UPS store. The UPS store would not take the equipment so we decided to stop in at the local store and ask what to do from here. The employee would not give us a chance to explain the situation or our struggles and were to focused on rushing us out of the store. We decided to leave the equipment as several attempts to return it have failed. The employee tried to bully us into taking the equipment by threatening to “bill us.” Then, we watched him walk the equipment and paperwork outside and sit it on the sidewalk. So, thank you so much for the wonderful customer service experience, especially for the kindness shown after the loss of a loved one who not only served our country, but just so happened to be one of your customers. In hindsight, the equipment should have just been thrown in the trash with no communication from us at all vs. the frustration of actually trying to do the right thing and return it. What a terrible experience in what should be a simple, seamless process.

Horrible store and staff

I would not recommend this store to anyone. Took my phone in with some issues and the rep took a factory installed screen protector off my phone which in turn made my screen black and now is totally useless. When I called the store spoke to the same rep who laughed at me and said I was lying. Very Unprofessional!! Not Acceptable

The manager as of 22 Nov 2021 was a poor Manger would not believe me on date of purchase of my phone warranty so I urge you not buy here till that manager is gone. I was right found receipt and I phoned att and they agreed that the phone was warranty. He was just to lazy to warranty the phone and I will not deal with hime or the store till he is GONE I believe he is just lazy so I urge you to do business at another store or best buy

Awful experience I took my 90 year old mom in to look at a new phone. The sales person pointed at the bank of phones and refused to look me in the eye. He told me it was not possible to transfer info and contacts from android to iPhone. Not true. Told me she could not transfer her phone number. Not true. Continued to laugh and talk to the other employees and play on his phone. Was short rude and dismissive to us. Would NOT make any effort to help us. We left and were able to do everything he said we could not do online. We left frustrated and angry. It was a guy with long black braids. Never ever will go back or purchase from them.