AT&T Store New Albany New Albany

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 112 Chrystal Plaza Dr in New Albany
Get directions to AT&T Store at 112 Chrystal Plaza Dr New Albany, MS
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Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

112 Chrystal Plaza Dr
New Albany, MS 38652
US
We are located next to Walmart.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for New Albany

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get $350 off iPhone 13 with eligible trade-in. See offer details.
  • NEW PHONE
    Google Pixel 6

    Phone

    Learn how to get 50% off the new Google Pixel 6. See offer details.
  • Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $1000 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Atlanta

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Atlanta?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the New Albany Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the New Albany AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the New Albany AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
manager photo
Meet our manager
Derek leads the team of friendly experts at the New Albany AT&T store and has been with AT&T for 8+ years and is proud to serve the New Albany community providing the best in wireless and entertainment solutions. Derek is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Erica went above and beyond to help me. She was so fast!!! I think she would’ve been faster had I not slowed her down because I forgot most of my passwords. However she went the extra mile and help me setup new ones. Thanks for all your hard work and dedication to old folks like me!!! Give her a pay raise.
  • full starempty starempty starempty starempty star1
    Terrible customer service, after waiting for 40 mins to ask question concerning reason my wifi was not connecting with my phone. I was repeatedly told “no mam, you don’t pay AT&T for wifi service. I told the girl, yes, I do...she continued to tell me, in a stern voice, no mam, you do not!!! I do have AT&T wifi and pay them every month for the service!! Unprofessional and when the Manager came out he appeared to be uninterested and said he was sick??? He went on to say he had toothache, very unprofessional place.
  • full starfull starfull starfull starfull star5
    Excellent and courteous service from Victoria.
    Response from AT&T
    Hello Mary! Thank you so much for the kind words and we are so glad that you enjoyed your experience with Victoria. We hope to serve you again very soon in the future. Store Manager Derek
  • full starfull starfull starfull starfull star5
    The best and most helpful staff I’ve ever been able to work with. Erica, Derek, John, Samantha, Maya, and Candis were so helpful. There was a problem with my FirstNet account, and they did everything they could to find a solution and get me an upgrade. There’s no better AT&T staff around. If anyone has any AT&T needs, these are the folks to help.
    Response from AT&T
    Hello Leah G Our number one goal is to provide you with an exceptional customer experience. Thank you for reaching out and we hope to have the opportunity to connect with you again soon.
  • full starempty starempty starempty starempty star1
    Victoria S was my consultant. We live in Tupelo but we are from New Albany and we were running errands in New Albany so we stopped at the New Albany store for my phone upgrade. I understand that we are in a weird position with corona virus but I “upgraded” my phone in less than 30 minutes. Sounds great, right? Nope. Instead of upgrading my phone, she upgraded my iPad which has its own phone number. She said she disconnected my original phone but she did not. She told me they couldn’t do the normal transfers and software updates in the store due to the corona virus rules so we didn’t catch the issue. I also wanted to pay full price for my new phone and she said that she would have to do “extra work” to do that and once we finished we could pay for it then. She never gave us the option at the end of our meeting. She also mentioned that we could get a discount if we went paperless and automated pay but she never followed through with that either. I got home, did the transfer and updates which took an hour and once everything was done I used my new phone and realized that the phone number was not my own. We then had to go to the Tupelo West Main store where they had to correct ALL of Victoria’s mistakes. I had to return the original phone and then pay different sales tax.
    I also needed a charger for my Apple Watch and they didn’t have any. She sold me a wireless charger that she said would work but I can confirm it does not.
    Response from AT&T
    Hello Leigh T My name is Derek Payne and I am the store manager at the New Albany location. I can not express my apologies enough for this experience you endured. I want you to know personally from me the that this was unacceptable behavior. I also want to express how important your business is to not only the New Albany location but to AT&T! Here at New Albany we care about your experience and strive to create a extraordinary experience for all our customers. I want you to know that I am here for any and all of your future needs or wants with AT&T. This is my personal number 662.317.8928 if you need any help with anything please feel free to call or text me! I sincerely apologize for the experience and hope that we can regain your trust and business here at the New Albany AT&T Store. New Albany Store Manager: Derek Payne

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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