AT&T Store Joplin Joplin

Zero Stars. The most arrogant and unhelpful staff I have ever been in. I am under going Chemo treatments to combat the lymphoma cancer I was diagnosed with about a year ago. These treatments have effected me physically and I admit I don’t look the best. I have lost over 40 lbs of weight. I only mention this private issue because I feel like it played a big part on how I was treated. They may have assumed I was a drug addict or something. I am a Vice President of local bank branch that has had his life turned upside down. My time is precious and one of employees said he was going in the back to check and see if they had any of the phones I was interested in, in stock. Well he came out from the back and started helping another customer, didn’t say a word to me. He had obviously told the other employees not to help me either. I approached 2 other employees for help and they, with attitude I might add, said they were busy with other customers. After an hour of waiting for someone else to help me I gave up and went home. I was never rude in anyway even after I realized what was going on. You don’t know what’s going on in someone’s life. Addict or not, customers of any kind willing to spend money in your store deserve a certain level of respect, remember it’s those customers that help you put food on your table. Customer Service 101 don’t judge a book by its cover. I would have selected zero stars if it was an option.

I waited for almost an hour just for service, and I'm glad that I did. Brandon, the guy who helped me, went way out of his way to make sure I had phone service. Thank you Brandon.

Great service

We had to get a new phone and get several things worked out and changed on our bill. Mason was so efficient and answered all of our questions. Throughout the entire experience he was very patient and polite. We very much appreciated his professionalism and willingness to go above and beyond to see that we were taken care of. Thank you!

Horrible customer service. Been waiting over an hour and they have taken multiple people before us. I over heard them ask if they are checked in they said they was not but was taken right away. This is unacceptable. Multiple sales members hanging out in the back room after completing sales when there is a waiting room full of people.