AT&T Store Joplin Joplin

Customer service was awesome. Purchased 3 phones and added 1 new line they explained everything compared plans to help save me money on what I was paying before

Zero stars, but one star was the only option. My 79 year old mother came to the ATT Store on Rangeline in Joplin on April 8, 2020, to get a SIM card for her new unlocked phone. Her old phone had a bigger SIM card. The reason she got a new phone was because she could rarely get calls or text with ATT service at her home and hoped a new phone would give her better service. My mother was waiting on the parking lot before 10:00 am because ATT advertised preference to senior citizens at this time. Christopher R handled the transaction, trans ID XM36324K329P4. He gave her the smaller SIM card, a code, and told her that was all he could do. He told her to Google instructions for putting the new SIM card in, starting her phone, and transferring contacts and photos. She told him she had no internet without her phone. Chris told her again that was all he could do and sent her on her way. My mom left your store without being told her old phone would no longer work. She spent all day trying to figure out how to get the new phone to work with no way to contact anyone for help. Att Store associates should never tell a senior citizen to Google something and figure it out. Christopher R should have walked her through the steps (without touching her phone) and made sure she had a working phone before she left the ATT parking lot. She came to your store at the specific time designated for senior citizens to get help. Also, when I called the store to let them know what had happened, I was told, contrary to ATT website, there is no time set aside for senior citizens. ATT failed to give service to a senior citizen customer and then sent her away confused, with NO phone service, and the advice to Google the problem with no way to Google it. Shame on you AT&T Store, 1702 Range Line Rd, Suite 1 & 2, Joplin, MO. I have been an AT&T customer for over 30 years and my mother has been a customer since Southwestern Bell. You should be ashamed of the way you treated a senior citizen who came to your store for help. This is unacceptable.

I have been in this store multiple times and they tell me that a phone that I purchased at Walmart for a att and have a contract showing that I agreed to the insurance at time of purchase does not have insurance on it. So what they keep saying is it’s Walmart’s error and Wal-Mart blames att. Is what’s sad is I have a very nice paper weight that no one wants to stand behind a contract on

I was in the store earlier today, being helped by a nice young man (I can't remember his name). While he was helping me, I could hear another employee joking and talking very inappropriately to another. I did take note of his name which was Rob D. I'm all for diversity and have no problem with someone being gay, but some things need to be left unspoken in the workplace, especially with customers nearby.

I've been in there 3 times in the last month, and Rob D has waited on me each time. Not anymore! I will be asking for a new salesperson the next time I'm in the store. I found him to be rude and condescending! Someone really needs to work with him on his customer service or he needs to find another job!