AT&T Store Kansas City Ward Parkway Plaza

Unfriendly service. Trash and eaten food out on every table. Extremely unprofessional. I would give zero stars if I could.

Dont use this location of AT&T they were very misleading in the information I was given and I ended up paying a lot more becaused I wasant given truthful answers to my questions. I went to the Belton store and got the honest answers.Now Im stuck with this expensive phone.

Both Jade and Zanthia spent close to one hour helping me resolve an issue- friendly can do attitude

Extraordinary Service, Zanthia, Bryce and (I'm so sorry if I don't remember correctly) Aylanna were an amazing team. So glad they are part of the staff at my store! It's the care and attentiveness they demonstrate that will keep customers coming back over and over.

I won't return to this store for anything despite it being within walking distance of my house. I upgraded my phone, it took 3 trips, each trip provided a different experience. The first trip went well enough, despite the exceptionally sloppy store appearance. Ultimately I was able to order a new phone and was clear on next steps. Second trip, also fine, gentleman who helped me was great, but I needed to verify everything transferred between old and new phone, and needed to return later that day to drop off the old phone. Third trip, last trip ever. First, despite the store being open until 8, doors locked at about 530. The woman who helped me was the manager according to her name tag, came and unlocked the door, and looked at me with such contempt. During the return, she was the most condescending, rude, bordering on mean person I've encountered in customer service. A simple question warranted an unnecessarily harsh response, and one that ultimately didn't really answer the question. While I did have something else to ask, decided against it knowing that this manager had no interest in doing anything other than ushering me out of the store as soon as she possibly could. Between her lack of base level customer service and food being strewn about the store each time I visited, I'll travel elsewhere the next time I need something from ATT.