AT&T Store Cherry Hill Cherry Hill

Lies!

Kevin was awesome , so helpful and patient with me , l appreciate him solving my screen protector issue without a bat of an eye , to fix my mistake in applying the screen protector

Great customer service, friendly staff

Hey I just wanted to write a review on Mr. Dante Wooden he a very helpful young man in the haddonfield store who took the time to help me and my wife with questions regarding the new iPhone she wanted and he calmed my fears and it was great.

Not really sure why this location has so many good reviews. I had the worst (absolute WORST) customer service experience of my life here a few weeks ago.

My husband and I were eligible for upgrades on our iPhones. We went into the store & were given a quote for a newly adjusted plan which included adding two more “ghost lines.” We were told that without these ghost lines added, we wouldn’t be eligible for a promotional discount. We already had a ghost line on our account prior to coming to the store and really didn’t want three on our line... especially because we were playing for these lines. However we were told we needed to call a number and could remove the initial one. Therefore, we agreed. After spending three hours at the store and voicing our concerns about our bill (unwanted charges) & the need to cut back costs because were expecting our first child, we finally left with our new phones. We had to pay taxes on the new phones as well as an upgrade fee.

Once we left, we called the number to remove the initial ghost line. After waiting on the line for hours, we were told by customer service that we couldn’t remove the line until 90 days was over because it was part of our “promotional plan.” We were informed our promotional plan apparently included a free hot spot & HBO Max. We tried activating the hot spot but apparently it was added to our ghost lines....

We ended up having to go back to the store & speak with the manager, to have him reverse the plan to put it on our phones because they couldn’t do it over the phone. After an hour at the store, they were able to do so.

We received our first bill after purchasing the phones and it was astronomical. We were being charged for all five lines as well as this new promo plan... we tried to call CS again to see what our options were and they said we had to go to an authorized retailer.

We went to the store CS told us to go to and they turned us away, giving us another location. We finally went to a THIRD location where we were met with an associate and manager who agreed to let us return our phones under a “buyers remorse” program. In doing so, we had to pay two restocking fees, another round of sales tax & we were told the phones we originally traded in at the Cherry Hill location are “gone” because the store no longer has access to it. Therefore, essentially... AT&T stole our previous phones. They said they don’t know if we’re going to be able to get credit for them. We had to call CS after leaving and we are still trying to work out these charges.

We’ve been with AT&T for over 15 years and I’ve never experienced such awful customer service. The reps at this location only want one thing... commission. All we wanted was to upgrade our phones as normal and they took advantage of us. You cannot trust people to help you or hear you out. It’s all a sham.

There also seems to be a serious disconnect from the stores and the customer service line.... it’s sad.
The cell business is out to get you for all the $$$ you have.