AT&T Store Monroe Monroe Promenade

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Curbside pickup
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Map of 2943 Monroe Way in Monroe
Get directions to AT&T Store at 2943 Monroe Way Monroe, NC
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

2943 Monroe Way
Monroe, NC 28110
US
We are located on N Hwy 74, next to Olive Garden and across the street from Target and Best Buy.

Our top priority is safety

  • Face masks required and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

Check out COVID-19: Our Response webpage for the latest information.

Mother’s Day gift guide
Gifts to celebrate the one who’s always there for you. Get great deals on some of the latest phones and devices.
iPad Pro (2021)
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IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
AT&T Support
Having issues? Get help fixing common issues or learn how to contact us.
Union members can get $150 in bill credits
When you switch and buy a new phone on a qualifying installment plan with an eligible AT&T wireless plan (min. $60/mo. before discounts).*

Special offers and new phones for Monroe

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 12 purple

    Smartphone

    Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Monroe

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Monroe?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Monroe Store

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Monroe Promenade AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Monroe Promenade AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Feel free to park upfront and on the left side of the building!
manager photo
Meet our manager
Eric leads the team of friendly experts at the Monroe Promenade AT&T store and has been with AT&T for 13+ years and is proud to serve the Monroe community providing the best in wireless and entertainment solutions. Eric is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Beth Coward. If you get her to serve you on your visit. You just hit the lotto. Best customer service I have ever received at an AT&T store and we’ve been customers for almost 12 years. Thank you so much Ms. Coward. I’d give you 6 stars if I could.
    Response from AT&T
    Hi Thomas S..

    Thank you for giving Beth a 5 Star review. Our number one goal is to provide you with an exceptional customer experience. We look forward to assisting you again soon.
  • full starfull starfull starfull starfull star5
    Beth Coward is great! The experience with Beth was the best I have had in 20 years of working with representatives from AT&T. I strongly recommend to anyone who wants to get it done. She is very patient, understanding, knowledgeable, and a great personality.
    Response from AT&T
    Hello Chris S.


    Thank you for giving Beth a 5 Star review. Our number one goal is to provide you with an exceptional customer experience. We look forward to assisting you again soon.
  • full starempty starempty starempty starempty star1
    Cheat
  • full starempty starempty starempty starempty star1
    So cheat
    Response from AT&T
    Hello Hẻny,

    Your experience in our store matters to us.. Please contact the store at 704-225-8606 and ask for Eric so we can a resolution for you.
  • full starempty starempty starempty starempty star1
    Went in to upgrade a single phone. I was told about a great local promotion deal that would cost essentially the same price. I even mentioned out loud to him that it seemed too good to be true. He wrote it down on yellow notebook paper to compare the two columns for my current and potential plans. Since the cost was going to be the same, I said sure. I took the paper home with me because the deal seemed wayyy too good to be true and I wanted proof that it was what I was told in case something went wrong.

    I got verbal confirmation twice (two separate visits) that it would have been inclusive of everything. Our original bill was $235, so assuming I only added paying monthly for a new iPhone I could have walked away with what, $275ish? ... Logging into my account it seemed that I was going to pay about $375 so I called AT&T and they said to go to the store. We went to the store (visit #2) and the same sales person said that since there was no bill yet, he couldn't help us. We would have to wait until the bill came out to see if the promotion applied, then reach back out to him if it was wrong.

    Well, we got the bill and my card was $603 two weeks before it was due. I called AT&T, but yet again they said they couldn't help me and I need to return to the store. Since it was charged two weeks before my due date, the phone rep. refunded me until this was sorted out.

    We've reached out to our salesperson (Stevenson) multiple times as he provided us with his cell and have yet to receive anything back in solution to this. My husband sent a handful of texts and got a vague response that they're looking into it and would have a response by that following Monday, but never heard anything. I've sent two messages since his with zero responses and even called the store but was told he wasn't there. Seeing as how I was in the store before October even ended, I'm surprised that we haven't been helped by mid-December. I mentioned at the first visit that I couldn't be making multiple trips back due to young children (newborn included), now I'm on trip 3 that has been scheduled.

    Happily ready to update this review at the conclusion of this, if we ever get to that point. I understand mistakes happen, but this is ridiculous. I can't even call it bad customer service, because there is no service here.

    I heard back from Stephenson saying they credited our account one month as an apology for all of this as they haven't sorted it out yet. Now, my card got charged again for $392.00 ($265+tax??? Is tax really $127, NO it is not).

    I've disputed the charge and will continue to dispute and fight until this is fixed. Us being "outside of the return" window isn't even our fault when we're sent away and told to be patient. We were there end of Oct, and January will end here soon and we're still not helped with fixing this? I'm furious. I've asked multiple times to return everything to go back on our old plan because we do not want to pay $400/m for cellphones. We were happy with our $235 service and should have ONLY added a new phone for $30/m. $275 was the max we should have been paying...but now their "up selling" worked against them and their mistake cannot result in my paying an extra $200/m. This is honestly ridiculous that AT&T can't help me without me going to the store and the store won't help us either. My husband called just now and they left him on hold because the store is busy...NO, you set an appointment time and call him back to fix this asap. AT&T HQ needs to intervene here or they need to release us so we can switch carriers. This is unacceptable.

Cellphones, plans & accessories

AT&T PREPAID

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POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

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    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

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