AT&T Store Columbus Stoneridge

I had gone in to trade in my 8plus for an 11 pro max, I was working with Madison who didn’t seem all the friendly and wasn’t given consistent information. I had to leave in come back because she was trying to use the portable card machine which wasn’t reading my card, so instead of trying the one by the computer I had to leave and return with alternative payment. When she was checking out my phone purchase while my other phone was backing up, I had asked her to add the phone insurance which she said she would. Once I got home I check the receipt which said nothing about it then called 611 who said they did not see the insurance on there either. I went back to the store for the THIRD time after spending a few hours there, and asked her about it. She took a while to confirm then told me that is was indeed there, but as I was taking to my car I received a notification finally thanking me for adding the protection advantage. So did she add it after the fact to cover up her mistake? While I was in the store and waiting for my phone to back up I was starting to set up my new phone, I had to wait to continue on until the back up was complete. I wanted to wait longer until my new phone was completely set up to make sure I had all the pictures I needed. She told me “oh no need there is another way to check, let me see. Yeah you are all good.” So she proceeded to erase my old phone, before I was done. Today March 6th I went to retrieve a photo from October of 2019. I was unable to because I had no photos from November 2018 to December 2019, in that time frame I had my son so I now have no picture of him being born or growing up. When I saw that I was in tears because I will never get those photos back. All I wanted to do was wait at the store and make sure they transferred over, but she seemed like she just wanted me out of the store and that’s what she got but instead I now lost all my meaningful memories.

the staff at this store is great customer they helped me switch from verizon to firstnet saved me money and got me better service

This store is very new! It was not even listed as an available New Albany-area location. It is convenient, easy to get to and adequately staffed by competent, efficient and effective CSR's.

They took care of what I needed and more. also file claim for replacement tablet. thanks