AT&T Store Bartlesville Bartlesville

Twice today we have been in this store. One or two sales people. Only one is helping. The others go to the back for waaay too long. This is a terrerible service model and the employees clearly need more direction. Came back the second time to just buy. Dont need a consultation. Just make a simple purchase. We will see if we have to wait forever for the sales person to tell us they dont know much about the phones. Come on AT&T!!

Hi, so I’ve been trying to call this store for about a week now. Every time I call no one picks up. I’ve sat here and waited FOREVER! Just to be hung up on. This is completely ridiculous and you’re losing customers over it. I would rather drive 30 minutes to the owasso location than to have to deal with this.

Just walked in to the Bartlesville store to upgrade my phone after calling three times without getting an answer. Two employees are helping other customers. So I look around for a sign in board and find nothing. After about 15 mins and three other customers walk in I ask if we need to sign in or what the procedure was. The guy tells me that one guy is at lunch and the manager is doing inventory that either him or the lady will help when they are finished. Ok that’s fine. So I continue to wait. After another 30 mins I’m told I’ll be right with you. Already frustrated from one waiting 45 mins and two not being asked what it was that I needed I continued to wait. Finally she asks me what I need. I tell her to upgrade my phone to the iPhone 11 Pro... the guy on lunch says oh I just sold the last one... um... excuse me how? You’re at lunch? The lady says I can order it for you. Are you kidding me? I waited for an hour for one of you to speak to me which her response was well we didn’t know what you needed when you walked in. I said you are right but had you welcomed me like I don’t know Welcome to ATT we will be with you shortly. That may have helped my frustrations or better yet answer your damn phone so having to come to store would have been prevented. The manager could have helped instead of ignoring not only myself but three others customers.
Poor business attitude and poor customer service. I will never return to this branch. I highly suggest driving to Owasso branch this branch is filled with incompetent morons.

The rep was helpful. My parent might need tl check on some kind of booster. It seems like at&t isn't that powerful where they live. Is that possible?

Pablo in Bartlesville was so wonderful when helping out explaining and solving our situation today. He was very calm, understanding, and extremely helpful. Despite the misunderstanding having my husband and I quite frustrated, Pablo was still very kind and caring when helping us out. My husband and I are staying with AT&T, despite the complex, redundant, and unhelpful company policies, because of Pablo's customer service.