AT&T Store Bartonsville Stroudsburg

They don't even acknowledge you when you walk in the store. I needed to just return a cell phone case. I stood there for 30 minutes, while two staff members both were working on different customers plans. I realize that can be time consuming, but a third employee walked in from outside, looked at me, and then walked into the back room. One of the staff members could of just asked me what I needed, which was a simple return that could have been done in a minute, but instead I was ignored for 30 minutes. Also, a line was forming behind me when I walked out. I wished them all good luck. I hope I will have luck in another store.

No in-store customer service at all. I would give ZERO starts if I could right now. We went there to get help transferring cellular data plan to new phone from old phone. The young guy working there looked at us like we were crazy and said they don't help with that. It was awful, and today we had to spend 3 hours, bumping from India to US on the phone with 3 ATT representatives to get it done. The last guy did it, and told us that We still needed to contact ATT to get it done. But the guy working at the store failed to mention that. Just so disappointed after 20 years using their services and buying previous phones there.

I give zero starts, and I would give negative ones if I could. Not costumer service at all. We went there to get help transferring cellular plan to new phone and told us they couldn't help us at all, and looked at us like if we asked a crazy question. After buying all our previous phones there and having our account with them for more than 20 years. Never happened before. Just no customer service at all now. We went to Best Buy and offered to help right away, even without shopping there.

Management don't care for your issues after their own promises to you. In August we bought a new phone with a deal to get $300 off the original price in a form of credit to the account. We contacted them multiple times, called the loyalty department multiple times, went to store to talk to associates, talked to management. Haven't seen a penny credit on my account so far. They only care to charge you and after you leave the store you are on your own. Horrible customer service. Don't recommend at all.

I went to the store to add two new lines for our kids and create a family plan. I looked at the AT&T website ahead of time and compared phones and deals. When I got to the store I asked for the iPhone XR and was told that I couldn't get the advertised deal ($1/month) as my husband and I were giving our old phones to our kids and the advertised deal was only on new lines. Then, I asked for the iPhone SE (advertised at $5/month.) I was told the same thing -- the deal wasn't valid and I would pay a few dollars less per month than I would for the iPhone 11. We went with the 11, and the salesman switched out the SIM cards from old phones to new. When I checked email, I found that the protection plan is on the new numbers, because of course the SIM cards have been switched. I now realize that we did add two new lines and where the SIM cards are is completely inconsequential. The salesperson flat-out lied to us to up-sell us and now I have an expensive phone I did not want. At best, this is shady. At worst, it is fraud. As an educator who is relying on my phone for my very livelihood now and struggling to pay bills, I am both saddened and furious. I have been so happy with AT&T in the past, but this has made me want to do anything to switch away from them. I will be contacting the Better Business Bureau ASAP. I hope this helps others not be defrauded!