AT&T Store Bartonsville Stroudsburg

I have been to this store for years. Always was a great experience. Had Mike! This last time has been a disaster of an experience!!!! Was promised buy one phone get one free and that has not happened. It has been 6 months. Ted the manager just never got back to me and the store manager Jimmy will not give me any answers.

All of my previous experiences with this store have been great. However, yesterday's was awful. To start, there was no one there to sign me or the person before me in. As I was sitting waiting to be assisted, I oberved two women come in, acknowledge L., go look at items, then leave the customers she was assisting, and helped them purchase a product. Eventually L. came and asked for Nick, the next name on the board. No on replied so she assisted him, as he was there before me. Then she assisted me. For the most part she was helpful to puchasing an iPhoneXR. Then when it came to pick out a case, I didn't think she was as helpful as I have received at previous visits. She then went to print out a receipt for my purchase, and she said it couldn't print out and if sending it to me by email about be fine. I was ok with that. (However, not much later, I observed O. go over and get a receipt out for the customer next to me.) I had said I want to turn my phone in. I thought she pointed to a machine that would take it and give me money for it. When I went to the machine, I asked for help as to how to use it. I was told, no you can't do that here. A person will have to do it. Now L. was to go to lunch, and was over by 10 min., so I was referred to another person. Which I understood. The other person only put my name on the screen to be served next. She didn't help, or explain why she couldn't.O. had been done with a customer, my name was on the board as next, but he went to help the customer that was sitting next to me. So I sat there waiting to be helped long enough that L. came back from her lunch. At least 30-45 minutes.In the meantime, O. and one or two other sales people left the floor.When L. returned, she went to help another customer sitting by the entrance. So I sat there waiting, and needing a restroom real bad.Finally, the woman who put my name on the board noticed I was still there. She asked if I was being helped. To which I said no. So she interruppted L. serving another customer to help me. She was reminded what phone I had, and she promptly stated an amount. I was late for an appointment, had to use the restroom (which I could not use the stores restroom - but was told to use the business next door; which to me is rude of any business to do), and was so frustrated that I then left the store in disgust and frustration.I didn't even have a person walk me to the door and escort me out. They just left me leave.

They definitely know how to treat a customer thanks so much for your help.

He was awesome. Got us the discounts we were looking for with direct TV and our phones. He was very knowledgeable no matter what question we asked. We are coming in tonight to purchase 2 Samsung phones because of how great he was. Thanks Nick.