AT&T Store Bridgeville Bridgeville

Horrible place of business - attempted to trade in phones- manager and staff rude and unprofessional . Not willing to help and lied about the phone being black listed???? This was crazy and untrue as I confirmed this when I called att main office directly and was told phone was not black listed and could understand why the store told me this! Stay away from this store. as the staff is incompetent to complete a simple trade in and too lazy to help customers. What a shame an embarrassment to att . Awful representation

Really not sure what was wrong here, I went here with my mother, they had an overcomplicated process for transferring
ownership of a number that every other store doesn't have. Which honestly doesnt matter, but after my mother and the women working there started to argue because of that, and that they let another customer in while we were waiting outside, because two other customers walked in while we were on the phone outside, inorder to be compliant with the 1:1 employee to customer ratio that is plasterd on the door, I suggesed we go to a different store because they obviously started out on a bad note. We went to the store at South Hills Village Mall and the employees were immediately helpful right off the bat. The process the Millers Run store wanted us to go through wasn't necessary according to the mall employees and on top of that they told us what we wanted to do wasnt even possible in the first place. So in conclusion, I'm really not sure what is wrong with the Miller Run location, the employees didn't really seem to know what they were doing and were generally unprofessional when it came to dealing with my justifiably frustrated mother and covid restrictions. But if there is anything good from this, the mall location was delightful. They obviously took covid seriously, were very professional, friendly, helpfully and informative. I can't say enough good things about the employees there.

Had an absolute great experience. We visited the store with just some inquiries and left feeling confident kn the decisions we made based off recommendations from the team in the store. The group working? Brittany? blaize and GMoney were by far one of the best collaborative teams Ive come across in my over 25 years involved with customer service. Would I return? Heck yeah! We even said wed stop by just to say hello!!

Best store ever ! Brittney , blaze & G-money (geno) are the best they were so helpful and nice .... heck ya I recommend this store 😂😂

After placing my order online, I received an email the next day stating my order was ready for curbside pickup. When I arrived at the store


on 11/19/2020, the “check in” function did not work. I entered the store and was told the system was down and that I would have to come back later. Fast forward to 11/20/2020 at about 4:30pm, and I arrived at the Bridgeville, PA location a second time. Once again, the virtual check in function did not work. I entered the store and went through the entire process in person for about 50 minutes. Meanwhile, I was told my toddler could not use the bathroom, so we had to leave and go to a neighboring store to use the bathroom. Additionally, the lady in charge used foul language numerous times while dealing with another customer.

Also, none of the surfaces in the store were sanitized during either visit, it was obvious that items hadn’t been sanitized in quite a while given the multiple fingerprints on each display device.

Lastly, I’ve seen much better processes from businesses with far less resources than AT&T. Simply stated, the experience was horrible and AT&T should be embarrassed.

The gentleman with which I worked with directly was friendly and professional. The other lady, whom I presume to be the supervisor, was incompetent, rude, and generally useless.