AT&T Store Bridgeville Bridgeville

Great customer service, professional,polite and highly recommend Neil. He is straight up! Exactly how I like to do business with stressful situation. Manager is awesome too!

Highly recommended! Stopped in passing through Bridgeville. The store manager was very professional and helpful!! Thanks for great service!!

We walked into the Bridgeville store at 5:15pm
Took a few minutes for someone to ask what we are looking for. I wanted to change phone providers.. he said have a seat he’s with a customer..I scattered looking at phones.. he said what phone do you want I said well, what are you offering new customers he told me that I had to go to my cell phone provider first if I wanted to use my same number.. then I had to ask for the new deal that I saw online he said that’s only for a trade in .. I said yes, I have a trade in .. he told me that if I was still with another provider that I do not have a trade in… he was doing everything to get rid of us…guess I’ll check out TMobile lol

I went in to the South Fayette store earlier today to discuss possible changes to my plan. Gino seemed very knowledgeable and talked me into switching to a new plan, stating it would cover everything we needed for only an additional $8/month. I questioned whether that included all applicable fees, taxes, etc. and he confirmed it did, so I made the switch. Shortly thereafter I received an email showing the changes to my account and the estimate was an increase of almost $200. I went back to the store to question Gino again and he said he didn’t include all the fees in his original quote. At this point I asked to switch back to my original plan, to which Gino said he was unable to do in the store. I have now been on the phone with customer service for over 2 hours, have spoken with numerous associates, have had my call disconnected twice, and have been on hold for a ridiculous amount of time. I’m now being told going back to my original plan is not an option because it is no longer available. I feel completely deceived and taken advantage of. Both Gino and AT&T should be ashamed of themselves. At this point I’m considering terminating my service altogether.

We had a great experience yesterday at the Bridgeville store. Gino was extremely professional and easy to work with. He helped us switch to a better plan and to upgrade an almost obsolete flip phone that my husband hated to part with! We would highly recommend Gino and the Bridgeville store!! We walked out very happy customers!