AT&T Store State College Shoppes at North Atherton

Olivia Leahy was wonderful with trying to find and fix my four month old phone. She couldn't have been any nicer and helpful. Thank you Olivia!

What a great experience working with Taylor. She was extremely helpful and very knowledgeable. She quickly and smoothly was able to get me my new phone and all with a smile!

What a great experience working with Taylor. She was extremely helpful and very knowledgeable. She quickly and smoothly was able to get me my new phone and all with a smile!

Went to this store on 12/23 & purchased a 12 Pro Max I-phone & if I could, I'd give the rating less than 1 star! It was a cash purchase of $1199.99 + tax. The Sales Rep, Mason, was without question, most inconsiderate & rude. The entire time - appx 1 hour - he was oblivious to any customer service. At the onset, we had agreed to clone my old I-Phone to the new one. When he went to the back to get my new phone, which took at least 15-20 minutes, he came back out with the phone and two Apple watches...who asked for those?? I told him immediately that I did not want an upsale since I wear an expensive Tag Huer watch (which I was wearing). Apparently, that did not go over well. He got up and left (saying nothing) to return the Apple watches to the back room. When he came back, again about 10 minutes later, he wrote up the sale and handed me the box with the new I-phone. I was a bit bewildered since the cloning process had not yet taken place, but he said that he thought that I would want to open the box. So, I opened the box and handed him the new phone and he started the cloning process. At that point, his Manager came over and said something to him and they both started to walk away. I objected due to the fact that I had yet to purchase accessories and take advantage of the "Buy Two - Get One Free" offer. Reluctantly, he stayed and proceeded to rush the accessory purchase (of 2 items) and never offered the third free item. He wrote up the sale, handed me my receipt and walked away. He never said, "Thank You" or, asked if I needed anything else - just walked away!! This after spending over $1300. (Needless to say, I did not have a chance to explore the free accessory option.) I had to wait there until my new phone cloned and sat another 10 minutes - with no one returning to me. I then left the store vowing never to return! At one point in my life I owned a small chain of 7 retail stores and customer service was of utmost importance; apparently, it is non existent at this location. No question,
this was the worst sales experience I have ever encountered anywhere... in my opinion, a sign of poor management. As a life long AT&T customer(back to the days of Bell of PA), I seriously considered going to another carrier after this experience. Had I been an incognito AT&T supervisor, I would have fired this Sales Person and his manager on the spot.
P.S. Sales Rep did not have a name tag on and I had to ask him his name so I knew who I was talking to. My gut told me right then that this might not be a good experience!

Awful place to go if you are hearing impaired and need to read lips. They have absolutely no accommodation and will not remove their masks and have no shields. filing and ADA complaint against this store.