AT&T Store Franklin Cool Springs

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
3021 Mallory Lane
Ste 110
Franklin, TN 37067
US
We are located on Mallory Lane, across from Walgreen's, between FedEx and Five Guys Burgers.Schedule an appointment
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4.0 out of 5.0full starfull starfull starfull starempty star
(71 Reviews)

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

AT&T Protect Advantage
No phone insurance? Let’s fix that. Protect your device against damage, loss, theft, and get expert technical support. Open enrollment ends 3/31/21.
Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Nashville's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.

Special offers and new phones for Franklin

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Franklin

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Franklin?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Franklin Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Where to Park
We share a parking lot with Papa John's and FedEx. Any of the parking up front is available, along with the second and third rows. Park anywhere you like and come in the front door!
manager photo
Meet our manager
Martyn leads the team of friendly experts at the Cool Springs AT&T store and has been with AT&T for 7+ years and is proud to serve the Franklin community providing the best in wireless and entertainment solutions. Martyn is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Martyn leads the team of friendly experts at the Cool Springs AT&T store and has been with AT&T for 7+ years and is proud to serve the Franklin community providing the best in wireless and entertainment solutions. Martyn is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    Amazing Service! John and Hannah were wonderful! We started service with AT&T in Sam’s Club. They got our whole order wrong and even added lined that we didn’t order. John and Hannah worked on it and finally figured out what happened. They credited back all of the overcharges. I was done with AT&T when I walked through the door of their store. And, I mean DONE! After all of their help, I ended up staying with AT&T and I’m telling you, it was the best decision I have made! I am so happy with the service that they provided! They are both honestly just wonderful human beings and I could mot be more pleased!
    We moved from California to Tennessee just over a month ago. They asked us why we made the move, and I can honestly say that we moved here because of people like them! Thank you both so very much for all of your help!!!!
    Response from AT&T
    Thank you for the great rating! We sincerely appreciate your business!
  • 1 out of 5full starempty starempty starempty starempty star
    I was lied to and scammed. I will be in tomorrow to try to resolve.
    Response from AT&T
    We want to resolve your existing issue. Please come back to the store and ask for a manager.
  • 5 out of 5full starfull starfull starfull starfull star
    Great Customer Service:

    To Whom it may concern,
    I would like to express a special thank you to your Sales Representative Mr. Kenneth Hartog.
    His outstanding Customer Service exceeded my expectations of high quality work.
    He is one of the reasons we have continued to keep AT&T as our cell phone service provider.
    I wish I had been sent a survey to rate his service because I believe he deserves all 10 plus.
    Thank you,
    Robert
    Response from AT&T
    Thank you for the great rating! We sincerely appreciate your business!
  • 4 out of 5full starfull starfull starfull starempty star
    Appreciate Hannah and Eric for their patience and persistence with setting up my service. I've been on a deadline for zoom meetings and needed internet service. Despite the glitch of trying to set up service 1 mth prior to move in, they were diligent in bringing everything to a resolution. Thanks!!!
    Response from AT&T
    Hello Linda! Very happy to hear we were able to resolve everything in our location. We sincerely appreciate you!
  • 1 out of 5full starempty starempty starempty starempty star
    Set an appointment at 11, arrived and waited for 20 minutes to be checked in. Then my appointment was erased off the queue because we had not been checked in. Total waste of time! The wait for walk-ins had to be 30+ minutes plus all the time they spend hooking everything up. Not one customer was done being taken care of while we stood and waited. We were 100% ignored even after making an appointment. I feel sorry for those who walked in. We will try a different location next time, or switch carriers if this is how they all work.

    Edit: After spending $500+/month with ATT (TV/Internet/Phone) for the past 6 years, their only response is a pathetic "I apologize" response to this message. No attempt to contact us... just a generic apology.

    We will be switching Carriers for all 3 of our needs.
    Response from AT&T
    Hello Rachael. We apologize you experienced a long wait time. We hope to serve you in a more timely manner on your next visit.

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