AT&T Store Franklin Cool Springs

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 3021 Mallory Lane in Franklin
Get directions to AT&T Store at 3021 Mallory Lane Franklin, TN
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Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

3021 Mallory Lane
Ste 110
Franklin, TN 37067
US
We are located on Mallory Lane, across from Walgreen's, between FedEx and Five Guys Burgers.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Franklin

  • Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • NEW ANDROID PHONE
    Google Pixel 6

    Smartphone

    Learn how to get Google Pixel 6 for FREE with eligible trade-in. See offer details.
  • New Phone
    Samsung Galaxy S21 FE 5G

    SMARTPHONE

    Learn how everyone gets Galaxy S21 FE 5G for $15/mo. with no trade-in required. See offer details.
    15.00
    /mo.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $800 off with eligible trade-in.​ See offer details.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how to get $200 off Apple Watch with more trade-in options. See offer details.
  • AT&T PREPAID
    Prepaid phone plans in Franklin

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Franklin?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Franklin Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We share a parking lot with Papa John's and FedEx. Any of the parking up front is available, along with the second and third rows. Park anywhere you like and come in the front door!
manager photo
Meet our manager
Ashley leads the team of friendly experts at the Cool Springs AT&T store and has been with AT&T for 7+ years and is proud to serve the Franklin community providing the best in wireless and entertainment solutions. Ashley is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    If I could give a negative 10 stars I would. This store always has a long waiting line even if you make an appointment. The person who helped me was horrible at customer service, she was rude ignorant and just didnt care. She didnt listen, address my needs or concerns or simply do her job. I had to return to the store 4 times just to be able to use my new phone, get it set up and have network availabilty so I could work = which I lost hours upon hours of work and income due to this person and this stores negligence as I use my phone to be able to perform my job. Also this person humiliated me in front of all the other customers in line. She has no tact or professionalism much less common sense. I am considering returning my new iPhone 13 Pro Max, cancelling ALL of my AT&T services and finding a provider who cares and is competent. I will never return to this store again and warn any one who thinks they will get help or decent customer service there that you are sadly going to waste time, money and be sorely disappointed. BTW the manager also could use some training on customer service and proper communication as well.
  • full starempty starempty starempty starempty star1
    Terrible customer service. I was greeted by a lady I think named Leslie who was extremely rude, had attitude and kept dismissing me like I am
    An idiot. I will be switching services.
  • full starfull starfull starfull starfull star5
    For the first time ever, I’ve had received the best service from AT&T. Leslie, a former manager at another store, went ABOVE & BEYOND for me. Not only was she able to switch my phone into my name, but dealt with AT&T customer service for me as well. She managed to get my phone & internet all worked out and in my name in less than an hour. For the bad day I’d already had, she made it 1000x better. I cannot thank her enough & your team members! They all need a raise at the Mallory Lane corporate store.
    Thank you guys so much for making the process as easy & amiable as possible. You guys are the best!! I will recommend everyone to this location that I come across.


    Thanks again,

    Annah
    Response from AT&T
    Hi Annah Steadman. Your experience in our store matters to us. Our number one goal is to provide you with an exceptional customer experience. We work hard to staff our stores with knowledgeable and friendly associates. We sincerely appreciate you and all our customers! Thank you for bringing this to our attention. Hope to see you again!
  • full starfull starfull starfull starfull star5
    I have been a lot of places but the guy Kenny that works in this one really knows his stuff. Would totally recommend anybody stopping in this store.
    Response from AT&T
    Hello Tee H Thank you for reaching out. Your experience in our store matters to us. Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers!
  • full starfull starfull starfull starfull star5
    Came in today to upgrade my phone. Had a wonderful experience with Leslie and Natalie helping me.
    Response from AT&T
    Hello Cynthia J Thank you for reaching out. Your experience in our store matters to us. Our number one goal is to provide you with an exceptional customer experience. We sincerely appreciate you and all our customers!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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