AT&T Store Franklin Cool Springs

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Shop now
Map of 3021 Mallory Lane in Franklin
Get directions to AT&T Store at 3021 Mallory Lane Franklin, TN
View:
Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

3021 Mallory Lane
Ste 110
Franklin, TN 37067
US
We are located on Mallory Lane, across from Walgreen's, between FedEx and Five Guys Burgers.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Get the best seats in the house
We’re putting fans courtside during the NBA Conference Finals with an immersive concert series featuring 2 Chainz, Big Sean, CHIKA and Cordae.
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
iPad Pro (2021)
iPad Pro. Mind-blowing Apple M1 chip. Breathtaking Liquid Retina display in two sizes. And blazing-fast 5G for pro performance, anywhere.

Special offers and new phones for Franklin

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 12 purple

    Smartphone

    Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Franklin

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Franklin?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A12

    Smartphone

    Learn how new and existing customers get the Samsung Galaxy A12 for $1/mo.
    1.00
    /mo.
    Req's 0% APR 36-mo. installment agmt. For well-qual. customers.

About the Franklin Store

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We share a parking lot with Papa John's and FedEx. Any of the parking up front is available, along with the second and third rows. Park anywhere you like and come in the front door!
manager photo
Meet our manager
Ashley leads the team of friendly experts at the Cool Springs AT&T store and has been with AT&T for 7+ years and is proud to serve the Franklin community providing the best in wireless and entertainment solutions. Ashley is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Absolutely horrible
    Response from AT&T
    Hi Goff. This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the great experience you deserve.
  • full starfull starfull starfull starfull star5
    Amazing Service! John and Hannah were wonderful! We started service with AT&T in Sam’s Club. They got our whole order wrong and even added lined that we didn’t order. John and Hannah worked on it and finally figured out what happened. They credited back all of the overcharges. I was done with AT&T when I walked through the door of their store. And, I mean DONE! After all of their help, I ended up staying with AT&T and I’m telling you, it was the best decision I have made! I am so happy with the service that they provided! They are both honestly just wonderful human beings and I could mot be more pleased!
    We moved from California to Tennessee just over a month ago. They asked us why we made the move, and I can honestly say that we moved here because of people like them! Thank you both so very much for all of your help!!!!
    Response from AT&T
    Thank you for the great rating! We sincerely appreciate your business!
  • full starempty starempty starempty starempty star1
    I was lied to and scammed. I will be in tomorrow to try to resolve.
    Response from AT&T
    We want to resolve your existing issue. Please come back to the store and ask for a manager.
  • full starfull starfull starfull starfull star5
    Great Customer Service:

    To Whom it may concern,
    I would like to express a special thank you to your Sales Representative Mr. Kenneth Hartog.
    His outstanding Customer Service exceeded my expectations of high quality work.
    He is one of the reasons we have continued to keep AT&T as our cell phone service provider.
    I wish I had been sent a survey to rate his service because I believe he deserves all 10 plus.
    Thank you,
    Robert
    Response from AT&T
    Thank you for the great rating! We sincerely appreciate your business!
  • full starfull starfull starfull starempty star4
    Appreciate Hannah and Eric for their patience and persistence with setting up my service. I've been on a deadline for zoom meetings and needed internet service. Despite the glitch of trying to set up service 1 mth prior to move in, they were diligent in bringing everything to a resolution. Thanks!!!
    Response from AT&T
    Hello Linda! Very happy to hear we were able to resolve everything in our location. We sincerely appreciate you!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

More locations in the Franklin area

  • AT&T Store Franklin Cool Springs Galleria

    10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 12:00 PM - 6:00 PM
    1800 Galleria Blvd
    Space 2231
    Franklin, TN 37067
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    0.86 mi to your search
  • AT&T Store Franklin Franklin

    10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 12:00 PM - 5:00 PM
    1311 Murfreesboro Road
    Franklin, TN 37064
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    2.12 mi to your search
  • AT&T Store Brentwood Brentwood Place

    9:00 AM - 8:00 PM 9:00 AM - 8:00 PM 9:00 AM - 8:00 PM 9:00 AM - 8:00 PM 9:00 AM - 8:00 PM 9:00 AM - 8:00 PM 12:00 PM - 5:00 PM
    330 Franklin Rd
    Suite 100-A
    Brentwood, TN 37027
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    5.77 mi to your search

Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

Want to stay in the loop?

Sign up for the latest deals, product news, and more from AT&T.
By submitting your email address, you agree to receive future emails from AT&T and its family of companies. We’ll email you offers and promotions about AT&T products and services.
Thank you! Your email has been successfully submitted.Your email was unable to be submitted at this time. Please, try again later.