AT&T Store Franklin Cool Springs

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 3021 Mallory Lane in Franklin
Get directions to AT&T Store at 3021 Mallory Lane Franklin, TN
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Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

3021 Mallory Lane
Ste 110
Franklin, TN 37067
US
We are located on Mallory Lane, across from Walgreen's, between FedEx and Five Guys Burgers.

Special Offers and deals in Franklin

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in.

Android Phone

Samsung Galaxy Z Fold4

Preorder the new Galaxy Z Fold4 now from AT&T. Learn how new & existing customers get a Samsung Galaxy Z Fold4 for up to $1000 off. Trade-in a Galaxy phone. Any year. Any condition. See offer details.​

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

BACK TO SCHOOL DEALS

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AIRPODS

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

GET AT&T INTERNET

Discover our best home internet plans with AT&T Fiber

Stay connected to everything you love with our superfast internet.

ALREADY A WIRELESS CUSTOMER?

Learn how to get a $300 reward card when you sign up for AT&T Fiber.

A special offer for our wireless customers.

WIRELESS

Connect your team with the latest devices

Get our best deals on devices that keep your team in sync, regardless of where they’re working.

INTERNET

Work seamlessly with reliable, fast speeds

Gain a competitive edge with our fastest business internet.

BUNDLES

Get more when you bundle

Explore plans with AT&T Business Fiber® and AT&T Phone for Business.

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in.

Android Phone

Samsung Galaxy Z Fold4

Preorder the new Galaxy Z Fold4 now from AT&T. Learn how new & existing customers get a Samsung Galaxy Z Fold4 for up to $1000 off. Trade-in a Galaxy phone. Any year. Any condition. See offer details.​

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

BACK TO SCHOOL DEALS

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AIRPODS

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

GET AT&T INTERNET

Discover our best home internet plans with AT&T Fiber

Stay connected to everything you love with our superfast internet.

ALREADY A WIRELESS CUSTOMER?

Learn how to get a $300 reward card when you sign up for AT&T Fiber.

A special offer for our wireless customers.

WIRELESS

Connect your team with the latest devices

Get our best deals on devices that keep your team in sync, regardless of where they’re working.

INTERNET

Work seamlessly with reliable, fast speeds

Gain a competitive edge with our fastest business internet.

BUNDLES

Get more when you bundle

Explore plans with AT&T Business Fiber® and AT&T Phone for Business.

About the Franklin Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We share a parking lot with Papa John's and FedEx. Any of the parking up front is available, along with the second and third rows. Park anywhere you like and come in the front door!
manager photo
Meet our manager
Payton leads the team of friendly experts at the Cool Springs location. Payton has 4+ years of experience with the company and has managed multiple retail locations in the Nashville area. Payton and his team are devoted to creating a great in store experience for all of your wireless and entertainment needs.

What our customers are saying

  • full starempty starempty starempty starempty star1
    I went to this store to switch carriers and upgrade phones. I spent more than 3 hours here and because the representative didn't know what he was doing, I ended up spending another hour online trying to fix a mess. I was billed $692 for additional lines that I did not request. The order was supposed to be 1 new line and two transfer numbers to ATT. Then to make matters worse, the rep sold me two charging blocks that I didn't need and a $40 screen protector that I could have bought for $20 elsewhere. In addition, I was led to believe that ATT's phone trade-in promotion was better than it actually is. Bait and switch tactics and dishonest sales practices. This was the worst experience I've ever had at a cellular provider. I should have stayed with my other carrier. Troy J. created a terrible mess for me, but he was friendly while he was doing it.
  • full starfull starfull starfull starfull star5
    Nitara provided great customer service on Saturday 7/2. She knew our issue needed to be on the phone with ATT customer service. She heard my issue and took charge with ATT customer service. ATT Customer Service was not helpful, while NITARA was. She understood my pain and knew ATT could have offered better customer service on their side of things. THANK YOU NITARA
  • full starempty starempty starempty starempty star1
    very dishonest!
    The representative said he was giving me a $700 trade in for my current phone. He ask me to take the old phone and the new phone home and transfer my contacts because he was busy. Sais to bring my old phone back and the $700 credit would be applied to my account. I took it back and was informed that that was not the case. The first manager wanted to fight, the second manager was very sarcastic and basically said to bad. This is the first complaint of many I will be filing about this store and the personnel.
  • full starfull starempty starempty starempty star2
    The employees are fine. But the AT&T promo offers are bogus. They mislead and then when you question they say “wait for a few months for it to show on the statement”. Moving to another carrier as soon as possible
  • full starempty starempty starempty starempty star1
    If I could give a negative 10 stars I would. This store always has a long waiting line even if you make an appointment. The person who helped me was horrible at customer service, she was rude ignorant and just didnt care. She didnt listen, address my needs or concerns or simply do her job. I had to return to the store 4 times just to be able to use my new phone, get it set up and have network availabilty so I could work = which I lost hours upon hours of work and income due to this person and this stores negligence as I use my phone to be able to perform my job. Also this person humiliated me in front of all the other customers in line. She has no tact or professionalism much less common sense. I am considering returning my new iPhone 13 Pro Max, cancelling ALL of my AT&T services and finding a provider who cares and is competent. I will never return to this store again and warn any one who thinks they will get help or decent customer service there that you are sadly going to waste time, money and be sorely disappointed. BTW the manager also could use some training on customer service and proper communication as well.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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