AT&T Store Franklin Cool Springs
In-store shopping
Curbside pickup
In-store pickup
Personal delivery
View:
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 8:00 PM |
| Tuesday | 9:00 AM - 8:00 PM |
| Wednesday | 9:00 AM - 8:00 PM |
| Thursday | 9:00 AM - 8:00 PM |
| Friday | 9:00 AM - 8:00 PM |
| Saturday | 9:00 AM - 8:00 PM |
| Sunday | 10:00 AM - 6:00 PM |
In-store shopping
Schedule an appointmentYou can schedule an appointment at this store and visit on your schedule.
3021 Mallory Lane
Ste 110
Franklin, TN 37067
US
We are located on Mallory Lane, across from Walgreen's, between FedEx and Five Guys Burgers.
(615) 771-7888
Our top priority is safety
Face masks required* and provided
Employee health screening
Curbside service and touchless transactions
6 feet social distancing environment
Continuous cleaning and hand sanitizing
*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.
Get the best seats in the house
We’re putting fans courtside during the NBA Conference Finals with an immersive concert series featuring 2 Chainz, Big Sean, CHIKA and Cordae.
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
iPad Pro (2021)
iPad Pro. Mind-blowing Apple M1 chip. Breathtaking Liquid Retina display in two sizes. And blazing-fast 5G for pro performance, anywhere.
Special offers and new phones for Franklin
![Samsung Galaxy Ultra 5G]()
Smartphone
Samsung Galaxy S21 Ultra 5G
Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.![iPhone 12 purple]()
Smartphone
iPhone 12 in Purple
Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.![AT&T Apple Watch BOGO]()
Smartwatch
Shop Apple Watch Deals
Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!![iPhone SE]()
SMARTPHONE
IPHONE SE (2020)
Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.Req's 0% APR 30-mo. agmt. For well-qual. customers.5.00/mo.![Prepaid phone plans in Franklin]()
Prepaid Phone Plans
Unlimited for $50/mo.
Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Franklin?AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details50.00/mo.![Samsung Galaxy A12]()
Smartphone
Samsung Galaxy A12
Learn how new and existing customers get the Samsung Galaxy A12 for $1/mo.Req's 0% APR 36-mo. installment agmt. For well-qual. customers.1.00/mo.
About the Franklin Store
Our Services
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
At the Cool Springs AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We share a parking lot with Papa John's and FedEx. Any of the parking up front is available, along with the second and third rows. Park anywhere you like and come in the front door!
Meet our manager
Ashley leads the team of friendly experts at the Cool Springs AT&T store and has been with AT&T for 7+ years and is proud to serve the Franklin community providing the best in wireless and entertainment solutions. Ashley is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
What our customers are saying
3.9- March 12, 20211Absolutely horribleResponse from AT&TMarch 26, 2021Hi Goff. This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the great experience you deserve.
- February 4, 20215Amazing Service! John and Hannah were wonderful! We started service with AT&T in Sam’s Club. They got our whole order wrong and even added lined that we didn’t order. John and Hannah worked on it and finally figured out what happened. They credited back all of the overcharges. I was done with AT&T when I walked through the door of their store. And, I mean DONE! After all of their help, I ended up staying with AT&T and I’m telling you, it was the best decision I have made! I am so happy with the service that they provided! They are both honestly just wonderful human beings and I could mot be more pleased!
We moved from California to Tennessee just over a month ago. They asked us why we made the move, and I can honestly say that we moved here because of people like them! Thank you both so very much for all of your help!!!!Response from AT&TFebruary 5, 2021Thank you for the great rating! We sincerely appreciate your business! - January 29, 20211I was lied to and scammed. I will be in tomorrow to try to resolve.Response from AT&TFebruary 6, 2021We want to resolve your existing issue. Please come back to the store and ask for a manager.
- January 21, 20215Great Customer Service:
To Whom it may concern,
I would like to express a special thank you to your Sales Representative Mr. Kenneth Hartog.
His outstanding Customer Service exceeded my expectations of high quality work.
He is one of the reasons we have continued to keep AT&T as our cell phone service provider.
I wish I had been sent a survey to rate his service because I believe he deserves all 10 plus.
Thank you,
RobertResponse from AT&TJanuary 21, 2021Thank you for the great rating! We sincerely appreciate your business! - December 17, 20204Appreciate Hannah and Eric for their patience and persistence with setting up my service. I've been on a deadline for zoom meetings and needed internet service. Despite the glitch of trying to set up service 1 mth prior to move in, they were diligent in bringing everything to a resolution. Thanks!!!Response from AT&TDecember 19, 2020Hello Linda! Very happy to hear we were able to resolve everything in our location. We sincerely appreciate you!
Cellphones, plans & accessories
AT&T PREPAID
Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders.
Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
POPULAR SMARTPHONES
When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
ACCESSORIES
AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
Frequently asked questions
More locations in the Franklin area
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Get your order as soon as today
Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.
Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.
Check your eligibility
See if you're eligible for $0 down financing - without hurting your credit score.
Start shoppingReq's 0% APR 30-mo. agmt. Well-qualified customers.
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Download nowUse the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.
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