AT&T Store Norfolk Norfolk Four Square Center

Excellent customer service 😊 It was really nice having a sales representative care more about you instead of trying to make a sale. Highly Recommend this location 😉

Service is definitely gone downhill always a different answer the kiosk machines are always broken it's not that hard to make a payment until you deal with somebody and then it becomes a political song and dance and seems every person has something different to do don't need my ID to make a payment I've got all the information the same information I put in kiosk

I arrived at At&T 30 minutes before closing. The three gentlemen were all nice and patient to ensure I received quality customer service. Thanks you guys. Military Highway location inNorfolk is the best!!!

I was in your store today to transfer information from one phone to another was told they could not do it because of the Virus.there was other people being helped when I was there. I pay my bill on time and I have had this done before at your store. I feel this was just an excuse, because the phone was not purchased at your store. Please don't use the virus as an excuse.

I went to AT&T to get a replacement phone, I only needed one phone but they had a buy one get one free promotion. They also had a promotion where I could get DIRECTV for a literally a dollar more if I included that in my bundle. The past several months have been an absolute nightmare. I have gone to the store multiple times with my original rep Trashaun “Trae” Nelson, he acknowledges my issue pleasantly and always acts concerned. But has not had the follow-through to resolve it. I was supposed to get a gift card, I didn’t. My bill was supposed to be a little over $200, it is $300. I had DIRECTV come to my house four times to try to do the installation in the first three reps so that they could not do it, but the final rep was able to fix it. Normally, I am not one to complain, but I’m tired of calling, texting, and going by the store multiple times and never having it fixed. To make it worse if I try to call the customer service number they can either only do wireless or DIRECTV. They can’t do both, and no one has record of my original quote from Trashaun. I would highly recommend never going to the store. I like AT&T and the service but it has been an absolute headache. On top of that I did call customer service one time to resolve an issue and the representative told me that I would not have to pay the balance of the phone cost and could
still pay monthly if I made a change to the number, and then I was charged the $600 for the phone as well. When I talked to the phone representative they said they was nothing they could do to help me, even though I requested they listen to the call they say the record that would prove the associate said I wouldn’t have to pay the $600 all at once. I can’t say if I will stay with AT&T, even though I have been a customer for over a decade, but this experience at this store has made it a challenge. I’m a customer that is pretty flexible, but how hard is it to follow up. We’ve been going back and forth since July and I have text messages to prove it. Just do better.