AT&T Store Elkins Elkins

I am looking into getting away from AT&T as soon as possible. Elkins, WV office let somebody who isn't on my account take a phone in that is in my name and not paid for and put a new sim card in it and changed the number. I can't even access my own account now. To say the least I am furious

This is by far the worst store to deal with. They have piss poor customer service and they have been very useless to help solve my issue. I started my service in February 2021 and was told my phone qualified for a free S21 with trade in. Spent 5 hours transferring my data from old phone to new phone. Was supposed to receive credit on my bill towards my new phone. Have made 5 payments with no credit. Tried to go to store to fix problem was told they couldn't do it and told me to call 611. I have called 611 3 time this month totaling almost 2 hours of talking with no resolution. I stated I was just gonna switch and was told I'd have to pay a penalty for leaving. They questioned my loyalty when it's their loyalty at question. I just wish someone could do their job and fix this costly problem.

If you are looking for a welcoming, informative, and overall excellent experience I HIGHLY recommend the Buckhannon location (Bailey specifically). It is because of the Buckhannon location and Bailey that we will be loyal AT&T customers. However, if you want to be treated like you are worthless, not worth the time of day, or not valued more than the dirt on the store’s floor, by all means go see Michael at the Elkins location.
My Experience at the Elkins location (Michael-Store Manager)
We were switching over from US Cellular and needed to hear the service plans and phones that AT&T offered. We drove over an hour (the closest store to us) to this location. When we came to the store, we were stopped at the door and told only one of us could go in. My husband went inside and I stayed outside. As I was standing there, two other customers were allowed in. When I questioned the logic behind this, I was told it was due to Covid and the door was shut in my face, literally. This outraged me as I stood there and watched other customers go in. I opened the door and told the associate assisting my husband that she either let us both in to hear the offers, plans, and phones that are offered or we were leaving. Again, we were first time customers. She immediately went to go get the manager, Michael. My husband joined me outside while we waited for him. When he came out, I told him that I was not permitted to enter the store, but two other customers were allowed in and I wanted to know why. He, again, claimed Covid and the size of the store didn’t allow for me, another customer, to come in. I again told him that while I was standing there, two other people were granted entrance. He then crossed his arms and kept saying that I wasn’t allowed in the store with my husband. I cannot remember exactly what was said between us after that because I lost my temper and will admit, due to the situation and other stress, I started to yell and curse. After realizing that we could not go in to make the decisions together, we promptly left and went to the Buckhannon location. There, we were welcomed into the store together, assisted by an associate together, and were able to make the necessary decisions together.
I REPEAT: If you are looking for a welcoming, informative, and overall excellent experience I HIGHLY recommend the Buckhannon location (Bailey specifically). It is because of the Buckhannon location and Bailey that we will be loyal AT&T customers. However, if you want to be treated like you are worthless, not worth the time of day, or not valued more than the dirt on the store’s floor, by all means go see Michael at the Elkins location.

My wife's old phone was starting to give her problems so I surprised her with a new Samsung galaxy 9. What I didn't know was the sim cards where not the same size. Stopped at this store and was helped by a store employee. Helped my wife set up her new phone , transfer her info, and made sure it worked. He also helped her get a cool new case and a wireless charger. Overall very pleased with the service we received.

Great staff, very helpful gave me service soon as I came through the door.