AT&T Store Wausau Wausau

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
226061 Rib Mountain Drive
Wausau, WI 54401
US
We are located on Rib Mountain Dr, in the strip mall across from Walmart. Our location has a beautiful view of Rib Mountain, stop in and you'll see what we mean!Schedule an appointment
SHOP NOW
3.6 out of 5.0full starfull starfull starhalf starempty star
(50 Reviews)
Map of 226061 Rib Mountain Drive in Wausau

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

Black Friday Deals are Here!
Visit our Black Friday page for a curated guide to deals on gifts for you and everyone on your list - all from the comfort and safety of your own home. Shop now! These deals won’t last!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Apple iPhone 12 Pro Max
Learn how new and existing customers get $700 off the new iPhone 12 Pro Max with trade-in.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!

Special offers and new phones for Wausau

  • iPhone XS

    Smartphone

    Learn how you can get the iPhone XS for $1/mo. Online only. No trade-in required.
    1.00/mo.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and gift the Apple Watch SE on us!
  • AT&T Galaxy Watch BOGO

    Smartwatch

    Buy one Samsung Galaxy 3 Watch and learn how to gift one free!
  • AT&T Tablet Deals

    Tablets

    Learn how you can get 50% off an 128 GB iPad 7th Gen, Samsung Tablet A8.4 or a Samsung Tablet S5e.
  • AT&T PREPAID
    Prepaid phone plans in Wausau

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Wausau?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A51

    Smartphone

    Learn how you can get the Samsung Galaxy A51 5G for $1/mo. Online only. No trade-in required.
    1.00/mo.

About the Wausau Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Wausau AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Black Friday Deals are here! - Fri, November 27
Where to Park
You can find ample parking in front of the location in the West parking lot; you also can park in several spots on the North side of the building next to our store front.
manager photo
Meet our manager
Sean leads the team of friendly experts at the Wausau AT&T store and has been with AT&T for 8+ years and is proud to serve the Wausau community providing the best in wireless and entertainment solutions. Sean is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Sean leads the team of friendly experts at the Wausau AT&T store and has been with AT&T for 8+ years and is proud to serve the Wausau community providing the best in wireless and entertainment solutions. Sean is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Worst customer service...I came into this store 10/21/20 at 19:21:25 and initially had rep Tony P. I came in to buy a hot spot. I was told there was only 1 left in the store at $250 and he had no idea when new inventory would come in. May be backordered for months. I indicated I was in the store a couple months before this and was told cost $150. Tony abruptly said well there is one for $85. I asked when this would be in - and response "I just told you I have no idea" I only have this 1 available. I asked if there was the other one that was $150 and was given the same response. This person is rude and matter of fact (no customer service skills). I know sales rep work for commission so I'm suspicious that this is the only 1 available and no other options. I made a comment about AT&T and rip off and told him I guess I'll have to take that one then. Tony then indicated he would not sell me this because of my comment. My response was just sell me this one so I can leave the store - again was told he would not sell me the hot spot. My response was you are not going to sell me the hot spot and he said no. I then told him I would like to speak to a manager and he indicated there is not a manager there. I then asked to speak to someone else and his response/rudely "well you'll just have to wait until someone is available". Mind you there was 1 other person in the store at this time. Another rep became available - David (with someone that looked like was training him). I told him I was just trying to buy the hot spot and Tony won't sell it to me. Tony is hovering over the sale/desk and said "no that is not what happened". I told David that I made a comment and Tony won't sell me the hot spot. I asked David if he could ask Tony to leave from this sale. Tony made some other comment that I didn't hear and I turned to Tony and asked him to walk away. Tony continued to hover over the sale/desk. I have never been treated like this EVER in my life (62 yrs) with anything I've ever purchased and to take this from a store when I'm spending $250. I know that sales rep work off commission so David got this sale over Tony. Tony needs some serious customer service training. David and person training him should have handled this and asked Tony to remove himself from this sale as this had already escalated the situation. I have worked customer service my entire career and have never heard of this treatment or experienced this type of treatment and to spend this kind of money. This is a month after the purchase because I'm still upset by this treatment. I would have rated this store/customer service/experience a minus 5 if I had that option.
    Response from AT&T
    Hi Sharon S.
    Your experience in our store matters to us. We will work with our employees to ensure you are provided with the great experience you deserve.
  • 5 out of 5full starfull starfull starfull starfull star
    Carter was a great help again.
    Response from AT&T
    Hi Terry,

    It is always a pleasure to give you our very best customer service. I look forward to helping you next time.

    Carter F. Assistant Store Manager
  • 5 out of 5full starfull starfull starfull starfull star
    Jenny, at your store in wausau. Rib Mt location. She seriously need to be recognized for her outstanding customer service. I have had issues with my phone battery and pop up ads and a few other issues. She is very patient and compassionate. She deserves a really good raise . As a business owner employees like her are very hard to find.
    Response from AT&T
    Hi Karen T. We work hard to staff our stores with knowledgeable and friendly associates. Im so happy that you were able to experience this first hand, thank you for your patronage and we look forward to your next visit. - Sean M Store Manager
  • 5 out of 5full starfull starfull starfull starfull star
    I switched over from Cellcom to AT&T to be able to have more data usage each month. While the process was lengthy and frustrating to say the least, Carter F. helped me through every step. He kept patient with me and my situation and made sure everything was done correctly. Thank you for all of your help Carter! Great service!
    Response from AT&T
    Hi Whitney,
    We work hard to staff our stores with knowledgeable and friendly associates. Thank you for reaching out and we hope to have the opportunity to connect with you again soon.

    Carter F Assistant Store Manager
  • 1 out of 5full starempty starempty starempty starempty star
    Went into the store because the iPhone 7 I purchased there was not working properly. The first two people were helpful and directed me to a place that might be able to repair it. I left and learned at the repair store that I should buy a new phone. Upon returning I was directed to another customer service rep. This person was incredibly rude the entire time and has no business working with the public. I never have had such a bad customer service experience in my 52 years. She was short with me right from the start and acted annoyed to have to work with me. When she showed me cases, I asked the price and was told $60. I quickly looked up the same case on Amazon for significantly less money and told her "No thanks." . "Screen protector?", she asked visibly irritated that I declined the case (I'm guessing she is paid a commission on sales?) . "No thank you", I replied. "Insurance?", she asked getting ever more rude. "No thank you", I replied. As rude as rude can be she said, "Let me get this straight, you're walking out of here with a brand new phone and not getting a case and not getting insurance?" "Correct," was my reply after asking if they price matched Amazon which they don't. "Okay," she says, "I'm going to tell you...if you walk out of here and come back with a broken phone I am going to laugh." Stunned, the only reply I could come up with was, "Then I guess I'll try not to break my phone." This woman was plain RUDE. I know it can be hard to find good employees, but c'mon, hire someone nice and teach them what they need to know. Honestly, I cannot understand how such a person remains employed. I notice two other complaints on this thread regarding the SAME RUDE treatment and the store manager, Sean replied with his email so I will copy/paste this and email him as well. Incredibly. Rude.
    Response from AT&T
    Hello Rick K. Serving our customers with the best service possible is something we strive for every day. Your experience in our store matters to us, and we'll work to make sure the next experience is better. Thank you for bringing this to my attention. - Sean M Store Manager

More locations in the Wausau area

  • AT&T Store Weston Schofield Avenue

    10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 9:00 AM - 8:00 PM 11:00 AM - 6:00 PM
    2705 Schofield Ave
    Suite C
    Weston, WI 54476
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    2.93 mi to your search
    Map of 2705 Schofield Ave in Weston
  • AT&T Store Marshfield Marshfield

    10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 5:00 PMClosed Today
    1831 N. Central Ave
    Marshfield, WI 54449
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    29 mi to your search
    Map of 1831 N. Central Ave in Marshfield
  • AT&T Store Plover Plover

    10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 10:00 AM - 6:00 PM 9:00 AM - 8:00 PM 12:00 PM - 6:00 PM
    180 Crossroads Dr
    Ste. 180
    Plover, WI 54467
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    30 mi to your search
    Map of 180 Crossroads Dr in Plover

Want to stay in the loop?

Sign up for the latest deals, product news, and more from AT&T.
Thank you! Your email has been successfully submitted.Your email was unable to be submitted at this time. Please, try again later.
By submitting your email address, you agree to receive future emails from AT&T and its family of companies. We’ll email you offers and promotions about AT&T products and services.