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Unlock device

Learn how to submit an unlock request to allow your AT&T phone, tablet, mobile hotspot, or other device to operate on another compatible wireless network.


ArticleDETAILED STEPS

How to request a device unlock

Submit unlock request form

Your AT&T phone, tablet, or mobile hotspot must meet the eligibility requirements1 before it can be unlocked.

To unlock your device to work on another wireless carrier’s network:
  1. Visit att.com/deviceunlock/.
  2. Select Unlock your device.
  3. Read and agree to the eligibility requirements1 to unlock your device.
  4. Complete and submit the form.
  5. You'll receive a confirmation email with the unlock request number.
  6. Select the link in the email within 24 hours of receipt to confirm the unlock request or the request will be cancelled.
  7. AT&T will respond within two business days to let you know the status of the unlock request.
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Unlock request approved

If we approve your request, we email you the instructions to unlock your device and insert the new carrier SIM card. For iPhone, visit Apple Support: How to unlock your iPhone for use with a different carrier for additional help.

To view device instructions for approved unlock requests, you can also:
  1. Visit Check Your Unlock Status.
  2. Enter the IMEI number. To find the device IMEI, dial *#06# or choose Settings > About.
  3. Enter the Request number. This is in the confirmation email you received when you submitted your device unlock request.

You can also download the AT&T Device Unlock Instructions (PDF, 670KB).


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