Making wireless service affordable for people with limited income
AT&T Lifeline
Being connected is important in today's world, and AT&T believes people should have access to wireless service. If you are in a qualifying low-income household, you may be able to reduce your bill by getting a Lifeline discount on your wireless phone or home phone service.
What is Lifeline?
Lifeline is a federal program that lowers the monthly cost of wireless phone or home phone for qualifying customers. Eligible customers will get at least a $5.25 discount on their bill. Qualifying customers who live on federally recognized tribal lands may get up to an additional $25 discount.
You can get one Lifeline discount (wireless phone or home phone, but only one service) per household, not per person, and a household can get a Lifeline discount from only one provider.
Do I qualify?
You may qualify for a Lifeline benefit based on:
-OR-
AT&T provides a Lifeline discount on wireless service in certain areas of the following states. Call for availability at your specific location. Additional information for your state is available by clicking on a link below.
AL AR ID KY LA MI MS ND OR SD TX WA WV
How do I apply?
Additional Lifeline information
AT&T Lifeline eligible services:
These features may not be available on AT&T Lifeline eligible services:
Other restrictions may apply. Please check your state-specific brochure for details.
No longer participating in Lifeline?
Don’t qualify for Lifeline anymore? If you no longer qualify and are removed from the Lifeline program, we’ll automatically change your plan to the most favorable one available to you. You can choose another plan at att.com/myatt.
Additional terms and conditions:
The Lifeline discount is subject to terms and conditions. You can find them in the Terms of Service and Rate Plan brochure.
Safe Connections Act (SCA) Emergency Communications Benefit
AT&T is committed to helping keep domestic abuse survivors safe and connected.
The FCC implemented the Safe Connections Act (SCA) to help people who have survived domestic violence or other related crimes and abuse.
The SCA lets survivors separate their phone line(s) from their alleged abuser.
Survivors experiencing financial hardship can also qualify for an emergency communications benefit of $9.25 for six months through the Lifeline program.
Survivors of domestic violence can request line separation by calling 800.983.4428 or go to www.att.com/survivorhelp.
Do I qualify for the Emergency Communications Benefit?
You may qualify for the Lifeline Emergency Communications Benefit based on:
Household income at or below 200% of the Federal Poverty Guidelines
Participation in one of the following programs
Those that live on Federally recognized tribal lands may also qualify based on participation in:
Survivors will also need to provide valid documentation from their phone company proving they made a completed line separation request to receive emergency support from Lifeline.
Application Process/How do I Apply?
Apply online via the National Verifier. Once you have applied and been approved by the National Verifier, call us at 800.377.9450 (Weekdays, 8am to 7pm, Eastern Time) to see if AT&T offers the Lifeline Emergency Communications Benefit at your location.
What will happen at the end of 6 months?
USAC will attempt to verify the survivor’s eligibility for the standard Lifeline benefit through its automated database check process.
Lifeline Disclosures
Lifeline is a government assistance program, the service is non-transferable and only eligible consumers may enroll in the program. By providing the code to the representative to enroll in Lifeline you agree that:
Your Lifeline supported service explained
When you called to enroll in Lifeline and prior to being directed to this document, AT&T’s customer service representative explained how the Lifeline benefit applies to your plan.
For Lifeline on wireless service, your Customer Service Summary, with the plan you selected and the standard monthly rate for that plan, along with an estimate of taxes and fees, will be sent to you after the call.
For Lifeline on your CA wireline service, your confirmation letter will be sent to you with your order number.
Information we are required to share with the government
AT&T must transmit certain information about you, including, but not limited to your name, address, date of birth, telephone number, and last 4 digits of social security number, to the federal government’s Lifeline administrator. Once enrolled in Lifeline, certain information about you may be collected, used, and shared with the federal government’s Lifeline Administrator or their delegate. If you do not agree to allow AT&T to provide this information to the Lifeline Administrator or their delegate, we will not be able to apply the Lifeline benefit to your AT&T service.
You only get one Lifeline benefit but you are free to use it how you choose
There is a maximum of one Lifeline monthly benefit per household regardless of provider and only one Lifeline benefit per account. You may only apply the Lifeline benefit to one eligible service. If you elect to move your benefit to another provider, you will no longer be eligible to receive a Lifeline benefit on your current AT&T service.
How you might lose your Lifeline benefit
In the event that you transfer the Lifeline benefit to another service provider, you are de-enrolled from Lifeline, or you otherwise lose eligibility for the Lifeline benefit, but you keep your AT&T service, then you will be charged the standard monthly rate for your current plan (without the program benefit), adjusted for the expiration of any promotions, and subject to AT&T’s general terms and conditions.
For AT&T Lifeline customers in Pine Ridge, South Dakota
You are only entitled to the Lifeline service if you actively use it. If you don’t use your service for a period of 30 days, you will be notified of your non-usage and if you still haven’t used the service within the next 15 days, your Lifeline benefit will be removed and you will be required to pay for the service. Usage includes placing calls, sending an outgoing text and purchasing or using data.
Transferring your Lifeline benefit
If you are transferring your Lifeline benefit to AT&T from another service provider, you will no longer receive the benefit from your prior service provider. You may be subject to undiscounted rates for any service that remains with your prior service provider.
Need help?
If you are experiencing any problems with your Lifeline benefit, please call us at the AT&T Lifeline Center (800.377.9450). You or anyone in your household has the option to file a complaint against AT&T (or any other participating Lifeline provider) via the Federal Communications Commission’s Consumer Complaint Center Call 888.225.5322 or visit fcc.gov/complaints to register a complaint.