Averigua cómo desbloquear teléfonos o dispositivos de AT&T

Requisitos de desbloqueo

Se deben cumplir los siguientes criterios para desbloquear un dispositivo AT&T:

• Device bought 60+ days ago: You purchased your AT&T Business device more than 60 days ago. No está activo en otra cuenta AT&T.
• Dispositivo pagado en su totalidad: Pagaste tu dispositivo en su totalidad al momento de la compra o lo pagaste a través de un plan de pago en cuotas. Antes de desbloquear, el saldo del plan de pago en cuotas debe estar liquidado.
• Dispositivo no reportado como perdido o robado: Tu dispositivo no ha sido reportado como perdido, robado o involucrado en fraude.
• Device must be permitted to be unlocked by controlling company.
• Device must have a completed contract or term agreement (if applicable).
• Account is current: If you’re a current AT&T Business customer, your bill can’t be past due. Ingresa a tu cuenta para efectuar un pago.

Good to know: You must wait for 30 days to unlock a device that was on a two-year contract and was upgraded early.

Find out if your AT&T Business device is unlocked

Eligible Apple, Samsung, and Google devices active on an AT&T Business Wireless account should unlock automatically. Apple Watch está desbloqueado en forma predeterminada.

Cuenta de AT&T

If you have AT&T Business Wireless, sign in to your AT&T account overview and look for your individual device. Si tu dispositivo está desbloqueado, dirá Device unlocked debajo del número móvil del dispositivo.

iPhone

¿Tienes un iPhone? Puedes consultar en tus configuraciones.

1. Abre Settings, luego selecciona General y About.
2. Ve hasta Carrier Lock. If it says SIM locked: Your device is locked.

Samsung released before September 1, 2025

Here’s how to check your unlock status:

1. Abre Settings en tu dispositivo Samsung.
2. Desplázate y selecciona About phone.
3. Toca Software information.
4. Busca Service provider software version. If the text:
   • Ends in ATT/ATT: Your device was originally from AT&T and can be unlocked. Envía una solicitud de desbloqueo.
   • Contains ATT but ends in something else: The device was unlocked before coming to AT&T. You’re all set.
   • Doesn’t contain ATT: The device isn’t supported by AT&T unlock solutions. You’ll need to contact the original provider.

Samsung released after September 1, 2025

1. Abre Settings en tu dispositivo Samsung.
2. Toca Connections y luego, More connection settings.
3. Busca Network lock status.