Password guidelines

Password guidelines
Adhere to the following guidelines when creating passwords.

• Minimum 6 characters
• Maximum 24 characters
• At least one alpha character and at least one numeric character
• Letter and numbers cannot be sequential
• Cannot contain special characters, except hyphen (-) and/or underscore (_)
• Cannot be the same as your Username/Member ID
• Passwords are case sensitive. (Distinguishes between uppercase (capital) and lowercase (small) letters).

Examples of valid passwords

• red231
• william2
• 768501_a

Examples of invalid passwords

• 012345
• abcdefg
• ab$$#*j

Note: If your password was recently reset by a representative at AT&T, it is a good idea to choose a new password as soon as possible. This will help ensure the safety and security of your account.

Your AT&T Primary Member ID has two passwords: (1) The Account Password provides access to email, att.net home page, online Internet account management, backup Dial-up, and AT&T Wi-Fi hotspots. (2) The DSL Network Password is a system-generated password that is used by the modem or router to authenticate and connect to the DSL network. AT&T Sub Accounts only have an Account Password.

The following rules apply for Account Passwords:

• Passwords are case sensitive.
• Passwords must be 6-24 characters long.
• Password characters must be alphanumeric.
• Password must contain at least one alpha character and at least one numeric character.
• Password cannot match Member ID.
• Password cannot have any special characters except hyphen (-) and/or underscore (_).
• Avoid using personal information, such as name, birth date or ZIP Code.

If you are having trouble signing into AT&T online account management, your email, att.net home page, online Internet account management, backup Dial-up, or an AT&T Wi-Fi hotspot, please review one of the following articles on how to change your Account Password:

• Forgot your Account Password? See What should I do if I forgot My password?
• Know your Account Password but just want to change it? Learn How do I reset or change my AT&T online account management password?

The DSL Network Password is a system-generated password and should only be changed when troubleshooting your DSL Internet Connection and only when specifically instructed to do so by an AT&T Technical Support representative or internet connection related self-help article.

Note: You will not be able to use the DSL Network Password to sign in to your att.net home page, email, manage your online Internet account, backup Dial-up, or AT&T Wi-Fi hotspots. Instead you should use the Account Password for those functions.