Learn about account passcodes

If you forgot your passcode, it’s easy to reset. New passcodes are four to eight digits and should avoid sequential numbers, like 1234 or 4321. 
Have extra security turned on for your wireless account? First, sign in to your AT&T account. Then, select Get new passcode link. Follow the directions to change your passcode.

You can add a passcode for extra security for wireless accounts that haven’t been combined with your AT&T Internet or U-verse® TV account. 
FYI: Business accounts don’t have this option.

You can turn off the wireless passcode requirement. When you sign in, enter your wireless account passcode. Then, check Turn off extra security.

Or you can skip the wireless passcode requirement at sign in if you have other accounts linked to your ID. Just check Skip passcode and don’t manage this account today to sign in. You’ll only be able to manage non-wireless accounts.

FYI: AT&T Fiber for Business can’t turn off the passcode requirement.