AT&T Store Auburn Auburn

Not told the Truth

BUYER BEWARE, I have always had good experiences at this store while it was owned by AT&T. With the store being an Authorized Dealer the service has changed. I was sold on buying a phone based on what the employee stated, he gave a very good story on the deal I was getting. I did ask him several times if this would be put under contract, and he assured me this would not happen.
He then proceeded to explain the how and why it would not. Unfortunately I found out that all that he told was not true. I felt as I was totally scammed by the salesperson.
I did go back to the store and spoke with the Assistant Manager, she made a promise to contact the District Manager. But I have heard nothing.
Having been a customer of AT&T for over 15 years this is disappointing the way the salesman represented the deal that was being offered by AT&T.
****Update*** I am happy to report that the company reached out to me and was very supportive of my situation and really understood how I felt, they made everything right!
This was a great feeling knowing that they did care

Great customer service!!!! Handled everything great! Kelvin was sooooo helpful

The WORST customer service I've ever dealt with. Only interested in making a sell - signed me up for a plan that cost twice as much as my previous carrier. Added all kinds of unneeded options. I wouldn't go to this store ever if I needed phone. GO to Verizon.

Horrible service, rude agents. Needed to replace my phone on an emergency basis after an accident, rushed to the store. As we walked in, the agent up front was literally sitting at the waiting area designed for customers, watching some movie on the large screen television, clutching her phone and remote. Barely looked up, raised an eyebrow and mumbled at us, did not stand up for a good five minutes. It was almost as if we were intruding on her afternoon. There were other customers waiting to be helped in the store. Another agent was sitting at her station alone playing on her phone, equally disinterested in anyone or anything else. With unemployment rates this high, if these women do no want their jobs, why don't you all hire some people who actually WANT to be there?

Dreadful service the girl working at this location did not want to sell a sim wirless service arguing that i need to get a service with phone hardware included. I called to customer service and they made it without any problem.