AT&T Store Florence Florence

Day of the WeekHours
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
349 Cox Creek Pkwy
Florence, AL 35630
US
We are located at the entrance to Regency Square Mall, between Chick-fil-A and Starbucks.Schedule an appointment
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3.8 out of 5.0full starfull starfull starfull starempty star
(41 Reviews)
Map of 349 Cox Creek Pkwy in Florence

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

Black Friday Deals are Here!
Visit our Black Friday page for a curated guide to deals on gifts for you and everyone on your list - all from the comfort and safety of your own home. Shop now! These deals won’t last!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Apple iPhone 12 Pro Max
Learn how new and existing customers get $700 off the new iPhone 12 Pro Max with trade-in.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!

Special offers and new phones for Florence

  • iPhone XS

    Smartphone

    Learn how you can get the iPhone XS for $1/mo. Online only. No trade-in required.
    1.00/mo.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and gift the Apple Watch SE on us!
  • AT&T Galaxy Watch BOGO

    Smartwatch

    Buy one Samsung Galaxy 3 Watch and learn how to gift one free!
  • AT&T Tablet Deals

    Tablets

    Learn how you can get 50% off an 128 GB iPad 7th Gen, Samsung Tablet A8.4 or a Samsung Tablet S5e.
  • AT&T PREPAID
    Prepaid phone plans in Florence

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Florence?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A51

    Smartphone

    Learn how you can get the Samsung Galaxy A51 5G for $1/mo. Online only. No trade-in required.
    1.00/mo.

About the Florence Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Florence AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Black Friday Deals are here! - Fri, November 27
Where to Park
Parking is immediately in front of our store and on the mall side of the building. Also, there is additional parking between the our store and Starbucks.
manager photo
Meet our manager
Joshua leads the team of friendly experts at the Florence AT&T store and has been with AT&T for 4+ years and is proud to serve the Florence community providing the best in wireless and entertainment solutions. Joshua is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Joshua leads the team of friendly experts at the Florence AT&T store and has been with AT&T for 4+ years and is proud to serve the Florence community providing the best in wireless and entertainment solutions. Joshua is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    I had many issues associated with an att internet installation. None of the issues were with the installer, who was excellent. After four separate conversations with att customer service, with no resolution I went to the local att wireless office.

    The branch manager there listened fully to my complaint, offered several possible resolutions and apologized for all the inconveniences brought about by the lack of customer service.

    The branch managers name is Joshua Flanagan. He provided the kind of customer service that att was noted for in the 70's and 80's. He should be recognized and advanced because of his skill sets.

    I could not be happier with the outcome and am planning on changing my cellular service to att based on my experience with this branch manager to address a problem that was not his direct responsibility.

    I can't thank Joshua enough for restoring my faith in customer service
    Response from AT&T
    Hi Damon M.
    Thank you for giving us the opportunity to resolve your issues here at the Florence, AL location and thank you for your patience and understanding in this matter. We always strive to provide the best possible customer service and we are very happy to have you as the best part of AT&T. We look forward to seeing you again here at the Florence store and we certainly appreciate you and your business. Thank you again for being the best part of AT&T!
  • 1 out of 5full starempty starempty starempty starempty star
    Waited 45 min and still no answer 2 days in a row
    Response from AT&T
    Hello Linda N., This is not the experience we wanted you to have. Please reach out to the store manager at the Florence location so your concerns can be addressed. We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Ok, I have never written a review before so this should show just how bad my experiences have been with this att. They are awful! I’ve been twice to get help with one of our phones and left so frustrated that it was ridiculous. No one ever wants to help and when they do they act like they have no idea what they are doing. A few times they have actually made the situations worse. Customer service via phone is just as aggravating but for different reasons. I’m so frustrated and we have this problem all the time with this company.
    We are switching over to another phone service ASAP.
    Response from AT&T
    Hi Donna D.
    This is not the experience we wanted you to have. Please come to the Florence AT&T at your convenience to speak with the Store Manager, so I can provide you with a better experience and address your concerns. Thank you.
  • 1 out of 5full starempty starempty starempty starempty star
    Tried to force us to pay a fee to upgrade an iPad when we were eligible for upgrade. The fee was an early termination fee(we were NOT terminating), but he didn't want to see he was wrong so he told me to leave. I told him to get someone on the phone and he refused. We spoke with a supervisor at the Chicago office who told us we were correct and he was wrong. The Supervisor made it right and we were very grateful that this individual helped us.
  • 5 out of 5full starfull starfull starfull starfull star

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