AT&T Store Muscle Shoals Muscle Shoals

Collin was outstanding as he hooked us up with a new Android. He was very knowledgeable & professional. And always respectful. Would highly recommend!!!

Worst experience ever. Was told I could bring my 2 Verizon tablets over with att AND use hotspot. SIM cards didn’t work on tablets. Josh K. gave a poor attempt at a solution with no walk through. returned next day to new salesman with issue. He explained you can’t bring Verizon tablets over without having them unlocked & wouldn’t have told me that to start with. Sold me a att tablet and told me I could hotspot. That didn’t work. Returned AGAIN next day to be told you can not hotspot with tablets on their unlimited plan... I was upset having switched providers under the impression I could (as I did with Verizon). Got account issues fixed and previous tablet lines removed. few days later realize while looking at my account Josh sold us the wrong phone model. Instead of the iPhone 11 we stated we wanted (special deal on them), he apparently gave us an iPhone XR! We didn’t notice as we did not double check the box & the same cases fit both models. Had to call customer service as I did not trust this store to fix the issue!

Mostly good, however, a big F on deceit and unethical practice for Joshua K. I purchased a new phone and clearly stated twice that I wanted no changes to my plan or account. I signed nothing and gave no verbal authorization to anything other than buying a phone, case, and screen protector. Three days later, I received a text notification that my $15 monthly insurance had started. It was simple to go online and remove it, however, annoying to have to fix something Joshua K. broke. When I called the store to talk to Joshua K., he said it was only $15 a month and how he always Includes this insurance when he sells phones. He offered a lukewarm apology, that was loaded with annoyance. Other than Joshua K., I’ve had positive experiences at this location.

earlier this week I returned to our local store and was not as pleased as my recent visits over the past few weeks. i was greeted by a man named Stephen. he was unprofessional and did not seem to have any interest in trying to help me. i have been in a few times recently and had great experience with a young lady trying to resolve some issues for me. i believe her name was Brandy. i think this guy needs to learn a thing or two about customer service.

F- would grade lower if possible