AT&T Store Wasilla Cottonwood Creek Mall

Day of the WeekHours
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
1865 E Parks Hwy
Cottonwood Creek Mall
Wasilla, AK 99654
US
Cottonwood Creek Mall - In the Target Shopping CenterSchedule an appointment
SHOP NOW
3.8 out of 5.0full starfull starfull starfull starempty star
(83 Reviews)

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

AT&T Protect Advantage
No phone insurance? Let’s fix that. Protect your device against damage, loss, theft, and get expert technical support. Open enrollment ends 3/31/21.
Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Bethel's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.

Special offers and new phones for Wasilla

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Wasilla

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Wasilla?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Wasilla Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Cottonwood Creek AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Special Information
From 10am - 11am we are open for Seniors and High Risk only at this time. We thank you for your cooperation and appreciate your patience with us.
manager photo
Meet our manager
Naomi leads the team of friendly experts at the Cottonwood Creek AT&T store and has been with AT&T for 8+ years and is proud to serve the Wasilla community providing the best in wireless and entertainment solutions. Naomi is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Naomi leads the team of friendly experts at the Cottonwood Creek AT&T store and has been with AT&T for 8+ years and is proud to serve the Wasilla community providing the best in wireless and entertainment solutions. Naomi is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    I give them no stars and will tell you ya best have it all in writing and perhaps even a video with sound. I was told one thing but got another went back to store to inquire and was told I must of misunderstood!! No I understood exactly what you were telling me but it was not what I got. Was told I could trade my phone in and the new one would be “ free” Ppffhht. Not likely. So when I went back to store and ask about this she told me I was wrong. So now I’m in a contract that I was specifically told was not a contract, I don’t own my phone until 2 1/2 years from now! I kept her scribble notes that they take when they con you into this and showed it to her and she knew I was right at that point. Told me I could speak to manager but it wouldn’t do me any good what’s done is done. Ok fine. You are right what’s done is done and I will pay off this phone and be “done” with att.
    Response from AT&T
    Hello Jill B This is not the experience we wanted you to have. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. You are also welcome to contact customer care. We sincerely appreciate you and all our customers!
  • 1 out of 5full starempty starempty starempty starempty star
    My husband and I had went to the store here in Wasilla to search for a new phone because I do not know much about it and I will trust no one but my husband to help me find a phone. When we went to the store my husband and I were not allowed to go in together we have been married over 25 years we do not have the Covid virus. We were turned away that will be for us there were three customers that they lead in that is not fair. AT&T has now lost a customer and we will go somewhere else and less they allow Mary couples to join forces and participate in each others purchases. We are not online shoppers, we are to old for that trap.
    Response from AT&T
    Hello Rose S Thank you for reaching out. Our number one goal is to provide you with an exceptional customer experience. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. Hope you have a fantastic day.
  • 1 out of 5full starempty starempty starempty starempty star
    Over an hour wait to try and get a new phone but had people standing around to greet people at the door and make “appointments”
    Response from AT&T
    Hello Nick L We apologize you experienced a long wait time. We hope to serve you in a more timely manner on your next visit.
  • 1 out of 5full starempty starempty starempty starempty star
    Terrible customer serivce. They dont explain how they have changed everything due to COVID then treat you terribly because you don't know. Everything is the customers fault and the second you act frustrated they boot you out
    Response from AT&T
    Hello Dee Thank you for reaching out. We work hard to staff our stores with knowledgeable and friendly associates. For your convenience, you can always choose to shop online or through customer care when it is convenient for you. We do our best to equip our team to assist our customers. We sincerely appreciate you and all our customers!
  • 1 out of 5full starempty starempty starempty starempty star
    Poor service on 2 separate occasions.

    I’ve been an AT&T customer for over 10 years. My overall experience has been great in every location except when I recently visited the kiosk located in Wasilla Alaska. Based off my last two visits I would have never imagined that was an AT&T store based off the service. The first visit, I went in looking for a case for my phone. I was met at the door and was asked what I needed before I could even enter. Once I was in, I was escorted to the phone cases and was told by the employee to not touch any cases because of covid. I was to tell him what case I wanted to look at and he would pass it to me which didn’t make a lot of sense but I followed along. I did notice I was the only one complying by these “rules” when I looked around and noticed other customers freely grabbing and looking at items on the shelves. Moving on to me next visit. I was working at the time. I called to see if there were any wait times because I wanted to return an item. I was told by the woman who answered the phone there were no wait times and I could come. I arrived five minutes later to be greeted at the door by Adrian who tells me I need to check in and there is a 15 min wait. I explain to him I just called and was told there were no lines. He shrug his shoulders and replied there were other customers in line. I then asked to speak with a manager. A lady came out and stated I spoke with her previously on the phone. I asked how was it possible that in the 5 mins it took me to arrive at the door, 15 minutes worth of people showed up? She then replied “well it happened.” I explained I was working and just needed to return an item. She offered to give me store credit which I didn’t want. I explained that I wanted the transaction refunded to my card and she replied she was in the middle of doing something and couldn’t do that. The overall experience on both occasions lacked the sense of care and superior customer service you would expect from AT&T employees. I believe the control measures in place to fight covid are overkill. The check in process need to get fixed. On my second visit, I waited outside for 10 minutes before I decided to leave being it was 18 degrees outside. I waited in an adjacent store to warm up for another 10 minutes and I never received a call after I checked in. Your stores rely strongly on excellent customer service and you will continue to lose customers, like myself if that service is not offered.
    Response from AT&T
    Hello Steven, G We apologize you experienced a long wait time. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. We apologize for the miscommunication on the wait times, often we can get busy within only seconds. Hope you were able to get the item returned or replaced. We hope to serve you in a more timely manner on your next visit. Thank you for bringing this to our attention.

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    340 W Evergreen Ave
    Suite 200
    Palmer, AK 99645
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    11432 Business Blvd
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    Eagle River, AK 99577
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    1118 N Muldoon Road
    Suite 170
    Anchorage, AK 99504
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    26 mi to your search
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