AT&T Store Wasilla Cottonwood Creek Mall

Horrific on steroids experience in this store! Purchased barely - a brand new phone. This review is not about the sales clerk who tried to help us as best she could as we couldn't audibly hear her through the masks and shields - store policy of course. (This would be your store if the absolutely ridiculous COVID "safe guards" taken to the extreme is your cup of tea.)
I am not the CDC, or Fauci but I am a local with three nurses and a doctor in our immediate family. You WILL NOT hear this on the news but #1. There is a large population of people (law abiding, respectable people who have dutifully been vaccinated, quarantined and everything else as they were told) who expect to get some normalcy back, salvage what is left of their businesses etc. but instead there is zero changes even though so many already have had COVID - so many refused to report it, so many are vaccinated and at least two drugs have been found to be Very success in treating it. People returning for their 2nd dose of vaccine are irritated to no end. No change whatsoever in policy despite circumstances and numbers. #2You will never hear about how many people have died because they were too scared to seek medical attention in time, too scared to do their cancer screening, to scared to take care of anything outside their home in the name of COVID. #3 No one is talking about the suicide rates, the child abuse rates, the depression and isolation that continue in the name of COVID or the landslide of profiteering enterprises that are making bank on this pandemic. They'd have it go on forever. Your store doesn't follow logical, normal protocol for hygienically keeping communicable germs in check but takes it to the level of hysterical germaphobe fear inflicting harassment! While our attendant was absolutely professional I observed an very elderly woman who stepped through the door and explained that she had difficulty breathing with a mask and how it went from there.
This purchase was attempted back in December but I left in utter disgust and business loss ensued because I tried to make due by running two business' off an old phone that could not keep a charge after repeated exchanges of batteries. Today happened because I could wait no longer but see nothing has changed in 120 days with store policy yet there has been tremendous change in what is happening locally with this pandemic. Please manager - talk to any local medical professional and turn off your DAMN television/social media and listen to your community.

Poor customer service

Always busy. Always a 20 to 30 minute wait. It is ridiculous. Now you can't even go in to look at things without an employee hanging over your shoulder. Miss being able to make a decision while I waited. Waste of my time.

Employee is very confused after putting my payment into someone else’s account. Complete run around and tried to send me away with a hand written receipt. Wow!! I’m still sitting here a half hour later just to pay a bill. Gci at the other end of the strip mall is looking pretty good about now!

I give them no stars and will tell you ya best have it all in writing and perhaps even a video with sound. I was told one thing but got another went back to store to inquire and was told I must of misunderstood!! No I understood exactly what you were telling me but it was not what I got. Was told I could trade my phone in and the new one would be “ free” Ppffhht. Not likely. So when I went back to store and ask about this she told me I was wrong. So now I’m in a contract that I was specifically told was not a contract, I don’t own my phone until 2 1/2 years from now! I kept her scribble notes that they take when they con you into this and showed it to her and she knew I was right at that point. Told me I could speak to manager but it wouldn’t do me any good what’s done is done. Ok fine. You are right what’s done is done and I will pay off this phone and be “done” with att.