AT&T Store Glendale Arrowhead Festival

Just writing with a few very well deserved compliments for Javier. My 2 brothers & I went to the store to have the data from our old phones transferred to our new phones. We were fortunate enough to have Javier wait on the 3 of us at the same time. He was polite, personable, knowledge & pleasant. Each of us were shooting questions at him & he never got rattled or showed any sign of stress!! Within less than an hour our 3 phones were done & our questions answered. He even took a few minutes to give us a short tutorial & offered his help going forward. We left more than satisfied. Javier is great & could give “customer service” lessons to other Reps! Please make sure to bring this text to his attention.
Thank you

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Me and my sister have had nothing but trouble with this store, they all lie so bad, and they don't even hide it. I am at my wits end with this store, I love AT&T but the manager Dallas so I was told? I am seeing Eric as the manager, another lie!, and Mari was our Rep. they both and a few other employees there have been constantly lying to me, and my sister. They sent my sister home with a new non working phone 1 of 2 lines , a new service !!because they could not get it working?? Who does this? My sister went to a different store and they had it working in ten minutes, I have documented everything I have been through in this store including recording them hanging up on me, and blatantly lying! I am going to call corporate and 3 on my side, I am done with all there incompetence. Stay away from this store, trust me they will do nothing but lie to you! I edited this comment, I wanted to share with everyone, we have got in touch with the retention center of AT&T and had a nice discussion about this store, and we were directed where to send the letters me and sister will write to them to get action taken on this store! And trust me we both will have nothing nice to say about this store. I still have yet to call 3 on my side, we will see where this goes first!!

Me and my sister have had nothing but trouble with this store, they all lie so bad, and they don't even hide it. I am at my wits end with this store, I love AT&T but the manager Dallas and Mari, and a few employees there have been constantly lying to me, and my sister, they sent my sister home with a new non working phone 1 of 2 lines!! because they could not get it working?? Who does this? My sister went to a different store and they had it working in ten minutes, I have documented everything I have been through in this store including recording them hanging up on me, and blatantly lying! I am going to call corporate and 3 on my side, I am done with all there incompetence. Stay away from this store, trust me they will do nothing but lie to you! We just got off phone with retention center, had a long positive talk with them, me and my sister will be writing letters to the proper parties to get action taken against this store, and I am still contemplating 3 on my side, there is no excuse for this lying and incompetence!!!

Went to store to set up and transfer over my sons information. We got him an IPhone 12 and needed help setting it up. I asked the Manager Daniel if he could do that and he said they do not do that at the store. I was disappointed and had already walked out but I thought about it and went back inside to re ask the question. The manager Daniel again said they don’t do that and I asked if only his store didn’t and he said yes. I understand it was 25 minutes to close but don’t lie to the customer especially when I’ve had the same thing done before at the store. I asked him if he understood how he was answering me and he very sarcastically said that he’s already told me 3 times.
It was very sad that a manager would treat a customer away and not try to help. He didn’t even care that I told him I was going to call Corporate on him. Needles to say I would not be going back to that store.

I went to the store hoping to bring back TV receivers that I found out won't work on my Internet. I was met by a young man who insisted on having my receipt TO RETURN THEIR EQUIPMENT. I told him that I asked the man that sold me the equipment but he didn't give me a receipt and he proceeded to tell me he couldn't take it back without a receipt. WHAT? Their equipment couldn't be taken back. I later went home, found the receipt which only said $39.39 on it with no description of what was given to me. How would that have helped him. There was no part numbers on my receipt, no information about me or the equipment. He put me through that frustration FOR NOTHING. Today, I called AT&T and was told to take it back to any UPS store and they would gladly send it back. How easy was that after two store representatives told me it must go back to an AT&T store? Frustration with punks that don't know how to do their job. Train them better or get rid of them. I went through needless frustration for what? So little punk guy could feel like a man? Worst experience and will get out of AT&T as soon as possile