AT&T Store Glendale Arrowhead Festival

I went to the store hoping to bring back TV receivers that I found out won't work on my Internet. I was met by a young man who insisted on having my receipt TO RETURN THEIR EQUIPMENT. I told him that I asked the man that sold me the equipment but he didn't give me a receipt and he proceeded to tell me he couldn't take it back without a receipt. WHAT? Their equipment couldn't be taken back. I later went home, found the receipt which only said $39.39 on it with no description of what was given to me. How would that have helped him. There was no part numbers on my receipt, no information about me or the equipment. He put me through that frustration FOR NOTHING. Today, I called AT&T and was told to take it back to any UPS store and they would gladly send it back. How easy was that after two store representatives told me it must go back to an AT&T store? Frustration with punks that don't know how to do their job. Train them better or get rid of them. I went through needless frustration for what? So little punk guy could feel like a man? Worst experience and will get out of AT&T as soon as possile

Erik is rude, unprofessional and needs management training. His lack of listening skills are as bad as his desire to talk over people.

My advice with AT&T, do not go into this store. Call AT&T until you find somebody who knows what they are doing. The store was not helpful with resolving account issues and the rudeness of the employee was so bad that other customers waiting with me in line commented on it as well.

Hopefully someday he will talk to his management the same way he talks to customers and then he will be off to his next opportunity.

this is how bad it is to deal with AT&T, I'm getting frustrated thinking about going into a store. The AT&T store and the Direct TV experiences have in the past has conditioned me to become on edge and to expect the worst case scenario. I'm sure I'm not the only one. What is wrong with your culture that creates this angsts with customers?

Abel is the most patient person I've ever encountered in customer service! So helpful!!

My daughter and I went into this store, stressed from a previous day involving a car accident and during the week of Christmas.
We were greeted by Naomi, a wonderful woman full of smiles and happy to help. We explained what we were looking for and she was able to help immediately.
Once Naomi got everything together for us, she introduced us to Kyle, who took over. Kyle was amazing. Full of smiles himself, little jokes that made us chuckle, and was extremely helpful with getting my daughter's new phone all set up.
Both Naomi and Kyle made the experience a great one, made our day and helped to lighten our moods. Thank you to both of you for your wonderful attitudes and outstanding customer service!