AT&T Store Phoenix Az Deer Valley

I bought accessories during december to give as christmas gift from AT&T 2805 W Aqua Fria store to give gift to my cousin. so when i sent the package it got delivered late due to covid-19 . so he already bought other product. so he returned me so i can get refund.
I went to store and talked to the store manager they are not helping as they have only 14 days return policy and they don't want to do help me in anyways. and those accessories of no use to me. so I asked any help will be appreicated even they charge 10 to 20% service charges but they are not willing me to help in anyways. I talked to store manager Melanie she is not helfpul at all.
During the pandemic time and situation you need to helpful and such a big store are not being helpful only because I missed the refund policy due date time. not sure how they can serve the community with good customer service.
I kindly request everyone to be friendly helpful to customer. I hope they show some courtesy to their customers.
I recommend to choose other AT&T store if you actually want to shop from AT&T.so what happen to me could happen to anyone so don't expect any courtesy or help from this store.

No customer service. 1st time I went in I was having trouble making and receiving calls, the rep went in and made some changes, as a result he screwed up my Bluetooth went back 3-6-2020 the rep got my headset to work, but was buy himself so couldn't leave the store to correct the problem in my vehicle. Came back a couple hours later and the first rep was busy with another customer talked to another rep explained my situation he basically told me to pack sand. Left very unhappy, maybe I should go to another carrier???????

Nightmare. Reps make money on new lines. I did a BOGO for 2 existing lines, Jay said he could get me an iphone 7 for free. Part he did not mention was in order to do this he added a new number to my existing ipad (which is a dinosaur) without fully explaining what he was doing. Not only has my bill been messed up since Sept. I'm now stuck with my "free" phones because I'll be charged for remainder of payments. But good for Jay he got a promotion! No value for customer of 20 plus years..Sales reps only care about themselves...management backs them up. One star is way too much..

tried calling this store for 2 days, even the ATT call center supervisor tried calling them and they do not answer their phone, I believe management from this store disconnected incoming calls and would rather not deal with customer issues. The sales associates are inexperienced in taking care of current customer and does not value the relationship customers have with the ATT , we have been with this company and have a very extensive relationship with them from wireless, directv, u-verse, att internet ( for our 2nd home out of state) and att digital life security ... with zero communication from this store we are going to cancel out services with them, and from how they handle their customers I feel that this will not be concern for them, if you want great service I suggest going somewhere else.

Great service, went in for a upgrade and some minor changes and it went flawlessly. In and out with in 15 minutes. Thanks again.