AT&T Store Phoenix Az Deer Valley

Carey was awesome! My husband and I went to this store specifically because it is a corporate store to buy iPhone 12’s. She knows her stuff. We walked out in less than 45 minutes with 2 new phones. She transferred all our data in that time. I waited to write this review until I got my 1st statement and no surprises! We were billed exactly as quoted. Would definitely do business here again. Carey needs to be, at the least, employee of the month!

A
At this store today, Dustin was rude and made fun of T-Mobile, and the at&t in home employee that set up our account. After that. he was useless In helping us get our account ported. He was listening to explicit music, obnoxiously loud, and had nothing to contribute to solve the problem. The girl employee at least tried to be helpful, but she also couldn’t get anything done. She called the helpline and they told me to go to an actual corporate at&t store, that the store I was at couldn’t do anything helpful. Overall, horrible first day with at&t. Dustin was all talk, and no help. If he would’ve just tried to help, I understand there are always challenges, but all he did was bash others and had no resources of his own to prove that he was better.

I bought accessories during december to give as christmas gift from AT&T 2805 W Aqua Fria store to give gift to my cousin. so when i sent the package it got delivered late due to covid-19 . so he already bought other product. so he returned me so i can get refund.
I went to store and talked to the store manager they are not helping as they have only 14 days return policy and they don't want to do help me in anyways. and those accessories of no use to me. so I asked any help will be appreicated even they charge 10 to 20% service charges but they are not willing me to help in anyways. I talked to store manager Melanie she is not helfpul at all.
During the pandemic time and situation you need to helpful and such a big store are not being helpful only because I missed the refund policy due date time. not sure how they can serve the community with good customer service.
I kindly request everyone to be friendly helpful to customer. I hope they show some courtesy to their customers.
I recommend to choose other AT&T store if you actually want to shop from AT&T.so what happen to me could happen to anyone so don't expect any courtesy or help from this store.

No customer service. 1st time I went in I was having trouble making and receiving calls, the rep went in and made some changes, as a result he screwed up my Bluetooth went back 3-6-2020 the rep got my headset to work, but was buy himself so couldn't leave the store to correct the problem in my vehicle. Came back a couple hours later and the first rep was busy with another customer talked to another rep explained my situation he basically told me to pack sand. Left very unhappy, maybe I should go to another carrier???????

Nightmare. Reps make money on new lines. I did a BOGO for 2 existing lines, Jay said he could get me an iphone 7 for free. Part he did not mention was in order to do this he added a new number to my existing ipad (which is a dinosaur) without fully explaining what he was doing. Not only has my bill been messed up since Sept. I'm now stuck with my "free" phones because I'll be charged for remainder of payments. But good for Jay he got a promotion! No value for customer of 20 plus years..Sales reps only care about themselves...management backs them up. One star is way too much..