AT&T Store Bryant Bryant Avenue

I had great service from at att Alcoa branch from two ladies name Shamar and Courtney. They solved my technical problem whic was not their responsibility. This was above their job duties. Great customer service.

Elderly parent purchased a phone I was unfamiliar with. I took it to ATT and Jamar, customer service offered to trim SIM card, provide initial set up and assured all features were working prior to my exiting. Jamar was SUPER helpful and went out of his way to assist. Very polite young man with exceptional manners. Cant say I have had this service in other sites in the area. Above and beyond-Jamar!! Thank you

I have been in my local AT&T store maybe 6-7 times. I always leave impressed with the staff - and usually with a new purchase. I get my phone, internet, and tv service from AT&T, and also have bought some apple products from that store - largely because the staff is so helpful and friendly. Well today I met the store manager and I had probably one of the worst customer experience of my life. I explained I was having trouble with my new Uverse tv (that I just bought at that store a few months ago). He quickly said "you need to call customer service." I replied, "probably, but I really could use some help and frankly some advice on how to proceed. I can give great detail about our exchange (I wrote it out when I left) - but I will tell you the last thing he said: "Sir, I'm done with you." Yes, that is what he said. And he literally walked away while I was talking to him. I noticed the look on other customers faces - not something AT&T would have wanted. I left in disbelief - a loyal AT&T customer who just wanted a little help. I did call customer service and they took care of me - but I didn't get all the information I was seeking. The manager was unprofessional and very mean. I am not sure I have ever called anyone a jerk before - but I think that fits this person.