AT&T Store Alhambra Alhambra

First I would like to say that Jonathan was really helpful! I asked a lot of questions and he was very patient and very knowledgeable on the products I was asking about,I really had an amazing experience at this store, will be recommending this location to my family and friends!!!

AT&T is horrible! I've been a customer for over 10 years and the service is worse than ever.my father and I went to this store yesterday night around 4:30pm, Ken the Asian guy was the one served us at that time with bad attituded and impatient, give us a very difficulty time, first been telling the account does not match with my dad's ID name, we need to call to change the name, so I explain to him we been with at&t for long time, never had this problem before and we don't know why the name been changed to English one, and I called earlier before come to store use the Chinese name with no problem to find account, then he said willing to call to help, during the calling time I open the account information in my dad's old iPad try to let him know the billing information under my dad's Chinese name also , he got mad right away, start yelling to us saying if you don't need help go call on your own, I am not gonna help you anymore then throw my phone on the table, I was shocked at that moment, but I try to come down because I am here need help, later he give me some non-sense reason that they can not give me a new sim card even we use att service ??? also I been told the number from the sim card been disconnected since this year Feb, well we been use this unlimited plan $30 since first generation of the iPad , looks like I have all the problems by the time I walk into this store, seems like problems not been solve and more problems come out too. and keep try to telling me I need buy a new sim card from them if I want use it for my dad's new iPad, that just waste my time , so I decide to go back home call att again to telling them send a new sim card to us, after 3 mins communicated with them, they send conformation to us for new sim card without any questions. what I can say~~~ this store service used to be very nice , but I just don't know anymore

Woooh, Albert made my experience here like no other, pointed out why I pay what I pay and what I can do to save and not to mention I just went to get a phone. He went over and beyond with my visit, honesty! This right here in my eyes shows the person that he is, he helped me out with the help of Nathan also get me a xclusive phone! Thanks Albert and Nathan. Keep up the immaculate work!

Great customer service. Rate 5 star. Nathan Carrillo is one of 2 that helped me with my visit, and all I got to say is LION! He is hungry to make his store number 1 from right when I walked in got me situated and on the waiting list while being busy himself and treated me with nothing but respect. Superstar at its finest, wish the guy greatness where ever life takes him!

I went in for a sim card and came out with a lower bill and 2 free Samsung 20 notes.. ken provided excellent service...at&t, ken is an asset to your store! Thanks ken!!