AT&T Store Temple City Temple City

Horrible customer service

Walked in at 7:15pm, Geo basically told us to leave. Stating there were only 2 employees and they needed to close by 8pm. Rude, unhelpful . Should be let go immediately.

I feel absolutely scammed by the service I got here. I came in asking to downgrade my plan as I couldn't afford it any longer. Now I'm being hit with a gigantic plan because the associate, Steve signed me up for all sorts of nonsense I don't want and was not transparent about it at all. I asked why an iPad was on my account that I don't have or own. He assured me it would fall off. It didn't. AT&T wants an activation and services fees for something I've never used. In addition he upgraded my mother, a senior citizen's plan to unlimited ELITE against all logic. He couldn't provide me a receipt of changes because the "system was acting up." Do not do business here.

A very pleasant and fruitful experience. The representative (Jonathan G.) was very courteous, extremely knowledgeable, patient and managed to cut my monthly bill substantially and at the same time giving me a new high-end phone. He spent two hours with us going over all the options and getting the new phone up and running smoothly. The total experience was delightful and this was some of the best service I've ever had at wireless store. I recommend AT&T and this store highly.

I have been trying to call the store all morning
Maybe if I post my question here someone will answer.
My mother went into the store to pick up her replacement phone only needed assistance with transferring her contacts instead she walked out with an upgraded phone and a new installment plan because they said she couldn’t change your old number remind me why she needed to get a new contract instead of being able to change your phone number?!

My wife's sim card had a problem and wasn't being read in her iphone. I went into this store and the first thing they asked me was if I spoke Chinese. Yes, I do, but English is my first language. The guy tried to speak to me in Chinese throughout the time, but I kept speaking in English. Before I could even give my wife's phone for them to look at it he wanted the account carrier to be there. No, the account carrier cant be there because they are at work. No, they do not have the time to go into an AT&T store for the sake of adding me on as a power user. I left the store when the refused to help me.I went to another store and they instantly helped me look at what was wrong with the sim card.