AT&T Store Chula Vista Broadway

I bought a pair of headphones from this location. When I opened the box, they were broken. I had to work, covering California and Baja California wildfires on some extremely crazy, long shifts for the media company where I work. When I brought the headphones in, the manager Augusto first tried to claim that the headphones were supposed to be like that and the broken part would "just snap back in." So, I said, can you snap them in for me then? Then, he realized they were broken and accused me of breaking them. Then, he accused me of lying and "that if they had really been broken when I opened the box, I would have brought them in the next day." Then, when I told him this is not a great way to do business, he said "Well, AT&T has been in business since 1876 (or something like that), so I think they're doing pretty good." I spend about $500 a month with AT&T with all my teenagers phones, my WiFi, my other services, so CLEARLY I'm not trying to just lie my way into a free pair of headphones. Having worked in customer service for decades, this was the absolute worst, most snotty, most unfair treatment of a valuable customer I have ever experienced in my life and I want to make SURE you have this information before purchasing anything from this store. OPEN THE BOX AND CHECK IT BEFORE YOU LEAVE THE STORE AT A MINIMUM. Because if you walk out of the store, not only will they not fix anything wrong with their product when you bought it, they will also try to make you feel like you are the one in the wrong for trying to fix the issue.

I bought a pair of headphones from this location. When I opened the box, they were broken. I had to work, covering California and Baja California wildfires on some extremely crazy, long shifts for the media company where I work. When I brought the headphones in, the manager Augusto first tried to claim that the headphones were supposed to be like that and the broken part would "just snap back in." So, I said, can you snap them in for me then? Then, he realized they were broken and accused me of breaking them. Then, he accused me of lying and "that if they had really been broken when I opened the box, I would have brought them in the next day." Then, when I told him this is not a great way to do business, he said "Well, AT&T has been in business since 1876 (or something like that), so I think they're doing pretty good." I spend about $500 a month with AT&T with all my teenagers phones, my WiFi, my other services, so CLEARLY I'm not trying to just lie my way into a free pair of headphones. Having worked in customer service for decades, this was the absolute worst, most snotty, most unfair treatment of a valuable customer I have ever experienced in my life and I want to make SURE you have this information before purchasing anything from this store. OPEN THE BOX AND CHECK IT BEFORE YOU LEAVE THE STORE AT A MINIMUM. Because if you walk out of the store, not only will they not fix anything wrong with their product when you bought it, they will also try to make you feel like you are the one in the wrong for trying to fix the issue.

The customer service here sucks. When you want print a receipt after making a payment at their kiosk, there is never any paper. You have to ask a service rep & have to wait if they are helping another customer. The service rep said they never know when the paper will be out & that I should always ask to have my receipt emailed to me instead. It would be nice if they can put a sign on the kiosk then warning customers that sometimes a receipt will not print. Andthe service reps can be so rude as well as being lazy.

Went into the store got the worst service. The guy that “helped” me was beyond RUDE, didn’t really let me explain what I needed. Not even basic customer seevice. Spent 30 min waiting only for him to tell me I had to call a certain department and was not able to help me. Do yourself a favor and avoid this location.