AT&T Store Clovis Sierra Vista Mall

1 star is really too much but it doesn’t give me the option for 0. Was told my phone was coming on one day and it never came. Then was told if it didn’t come on that day he would call me to check on my order. After calling 3 times and having 3 different conversations with him he continued to never called me back as promised. I always had to reach out to him after he repeatedly told me he would call me. He also lost my $850 phone. Never got a phone call from him. Unbelievable. Never coming to this at&t again because of him.

Christopher Santos was phenomenal. Made my upgrade experience very smooth and even helped me retrieve information I thought was gone forever. For upper management take care of hard working employees like Chris.

I scheduled an appointment on the website 4 days ago. I received 3 text messages to confirm the appointment. I also received 2 email confirmations to confirm my appointment. When I got there they had no record of my appointment. I showed the greeter my emails and I had the texts and all they said was “thats’s weird” and offered to put me in the queue which I would have been the 4th person in line. I placed the appointment for a reason. As I walked out the guy just said “sorry. That’s weird, right?” Waste of my time.

I have to start off with the fact that the last 2 times I have walked in there, given my name and phone # to be put on the waiting list, I have been incensed by the lack of customer service. 1st time, waited 1 hr. outside, then had to check where I was in line. Was told that my name/number were not recorded. The 2nd time, my husband came in, gave his name and number and was told that it would be 1-1/2 to 2 hr. wait. He came home and said that they would call when it was our turn. NO CALL. When I went down there, I was told that my husbands name and my number were not logged in, thus "no call". Add to that, 3 customers already in line ahead of me. BUT, I had very good help today 8/9/20 from Nagi (a sales associate) and Giselle (an assistant manager). I spoke of my concerns to Giselle, who seemed responsive. Nagi and Giselle were very helpful and polite and resolved my problem. So I give two stars for the sign in problem, but 4 stars to Nagi and Giselle!

The service was great, dealt with both Michael and the manager Brian. Very professional and kind.