AT&T Store Clovis Clovis

I went into the store to make a change to one line. I was assured of the charges and confirmed more than once what the total would be to make the change. A few weeks later the bill posted and was significantly more than what I was told. I went back into the store, and spoke with a Manager (not on purpose, he was just who was there). He explained it was "proration" and because we have an old account. I was told that there would be credits next time but he would work on getting those pushed through for this billing cycle and would follow up with me. Well, I had to go follow up with him. And was again, given the same "explanation" and he began repeating himself slower and louder as if I couldn't understand him, which is clearly insulting. I was given a phone number to call. I called, had it resolved within 10 minutes, and everything was worked out. I'm not sure what the problem is at this store, but I should have been told about the additional charges to EACH line and the penalty of making the change. There was no responsibility taken within the store for providing incomplete information and sub-par service.

We went in to do our business because the phone center was crap. We were delighted with Joseph rep. He was fantastic!! Don't loose this Guy Att. You will be disappointed.

This store is not an authorized AT &T Store. I made a payment for my pre-pay plan and my phone. The lady just took the payment without applying to my account. My phone didn't have service for two days. I went to another AT & T store and they stated that this store is not a legitimate AT & T Dealer. Do not be scammed. I am reporting this to the Better Business Bureau. They should shut this place. Customer Service Sucks as well, They kept apologizing and tells me, usually the customers just want to hear that. Which means this happens a lot.

I went in to review my bill around closing time. The person who helped me may have been the manager. I let him know that my complaint is not about his store and it was mostly with customer care. I can tell he wasn’t happy about fixing someone else problem but he did take his time to go through 7-8 months of bills. I never paid attention before but the bills could not have been more complicated. He was able to locate where my bill got off track. I would give him more stars but he was being short and wasn’t interested in anything I said. I don’t put to much blame on him. I’m sure he’s tired of fixing customers cares problems. At least he understood how to read the bills. I can personally say that 70-80% of the people I talked to at the customer care department would not be able to explain the billing cycle.

Besides the long wait the staff was so nice and took care of my issue