AT&T Store Glendale Brand Boulevard & Wilson Avenue

Excellent customer service from AT&T sales Rep., Art!! I had never been to this store location before. I came in wanting to change my sim card from one phone to another. Art was very patient and exchanged the sim card without hassle. He also took the time to assist me in shopping for my new I-phone accessories. Last but not least, he shared some really great information about buying an upgraded phone on a family plan, which I will be doing later this week. I genuinely appreciated his friendliness; candor; and positive attitude. He actually took the time to actively listen to what I needed and recommended the perfect solutions for what I was looking for. Art really knows how to make customers feel valued. That is something that can not really be taught. He has a natural gift for it. I'm really glad he is on staff!! Thank you again for an outstanding customer service experience, Art!!

I worked today with Brent and I must say I was very impressed with how professional and patient he was. I went in to inquire about setting up service for my family and I, he answered all my questions, laid out what options he had for us, and gave us a quote on the spot. And no I didn’t switch over, just yet, but I was so impressed by his attention to customer service that as soon as my family decides which phones they want we will be going back to him to make our switch. AT&T needs more people like him! Definitely gained a customer because of him!

Recommended I join another network. I've been a customer for nearly a decade, so when I smashed my iphone 10r today and wanted to replace it, I didn't anticipate being told to go F myself. Apparently, my loyal patronage made me eligible... to buy a new iphone and make monthly payments on it for the next 3 years. The gentlemen helpfully told me that AT&T doesn't value existing customers, but only individuals onboarding for the first time. So if I wanted a replacement phone (without the mortgage), I should join Verizon. Working on it!

unprofessional.
don't be too kind. they make you believe they seem kind “ready to help” its a trap. they will lurk into highest paid. auto debit 100 USD plus. YOU CAN HAVE PREPAID ACCOUNT FOR 15 USD. look for TMOBILE or MINT MOBILE esp for new immigrants.

This store deserves negative rating, unfortunately I am unable to do that. I ordered a new phone through Carlos in store on 12/29/2019. I was supposed to be notified through phone call when my phone arrived in store but I wasn’t. I tracked the shipment online and went in the store to pick it up. I went there on January 8th around 8 pm and the 3 guys working the store couldn’t find my phone.i called the 611 number next morning and they said the phone was delivered to that store already. Then I called the store in the afternoon and spoke to Carlos and he said “The phone is in store and I can pick it up” I went back to pick up the phone on January 9th around 8pm and the 3 guys working there said I won’t be able to get my phone because there are no manager available in the store. While I was trying to clarify the situation with one of the representative, another representative (Gabe) intervenes to make an blatantly rude remark towards me. I ended up leaving the store without my phone again which I have paid for on 12/29/2019. That is the unacceptable and poor level of customer service you can expect from this store. Be aware.