AT&T Store Los Angeles Eagle Rock Plaza

Very misleading experience. My discount they promised did not work. Bundling service was not cheaper, very slow internet connection. Cancellations and customer service is a nightmare. I'm still disputing a very large bill after returning all devices within 14 days under buyers remorse protection.

I went to this AT&T location to purchase a new phone, but they didn't have the phone I wanted in stock, so the worker offered to order a phone for me online and have it shipped to the store. Since this day, I still have not gotten the ordered phone and apparently the phone was shipped to a wrong store even though I had received a notification that the phone was delivered to this store. Although this was completely not my fault, after a month an half I still cannot get a new phone at any other AT&T stores since my account shows that I have already upgraded my line. Even the AT&T customer service tried to reorder a new phone for me, but every time the request gets rejected from back end service department, and they say that the case for the previous stolen phone needs to get solved first. It makes me very concerned that the representatives of this AT&T location didn't try to help me even though they were responsible for the overall situation. I have gone back to this store and called them multiple times, but every time they come up with a new excuse instead of helping me. I will definitely never go back to this location & suggest others to do the same and not waste your time.

Great customer service!!!!! Thanks Ben & Briana!!!

It went fine. The agent is pretty nice. But they are about to close when we went That’s why it went by not so quick but average waiting.

The lady that helped me was wonderful and professional